Liezl L. Cortez
Licensed Customs Broker / Customer Service Specialist
Guiguinto
Summary
Highly motivated and detail-oriented professional with extensive experience in computation and goods declarations. Primary contact point between customers and the company, ensuring timely and accurate processing and delivery of goods in optimal condition. Demonstrates strong attention to detail, exceptional problem-solving abilities, and a commendable work ethic. Proven track record of working independently and collaboratively within a team to ensure precise and timely monitoring. Currently seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Customs Declarant and Customer Service
Jasuma International Inc
12.2016 - 12.2024
- Collaborated with production teams to resolve quality issues in a timely manner
- Act as a contact point between the customer and the company
- Send Status Report both for import and export shipments
- Ensure that accurate information was sent on a daily basis
- Attends and handles inquiries, complaints, correspondences and coordinate them with concerned party
- Monitoring of Customer’s Feedback on Operational issues to ensure that early action can be taken to improve the service level
- Prepares and reviews all necessary documents for processing in Bureau of Customs
- Monitors shipments arrangement from pick-up up to delivery to port of loading and arrival to port of destination
- Coordinates to all satellite agent accuracy of order placements and shipping cost
- Monitor shipments clearance at the Bureau and delivery of such to end point customer
- Responsible for correct declaration of Customs Entry at the Bureau including computation of duties and taxes and entry lodgement
- Develop good rapport with port authorities
Customer Service Specialist for Sunpower Account (exclusively) and Other Regular Accounts
Agility International Logistics Inc.
05.2016 - 12.2016
Customer Service and Brokerage Supervisor for Sea and Air Import/Export
Hinode Logistics Phils., Inc.
06.2014 - 05.2016
Customer Service and Brokerage OIC both for Sea and Air Import/Export
Transnational Logistics Solutions Corp.
02.2008 - 05.2014
Education
Bachelor Degree - Customs Administration
Lyceum of the Phils. University
01.2001 - 01.2005
Skills
- Document Analysis
- Project management
- Tax computation
Microsoft office
Customer service
Team management
Time management
Flexible and adaptable
Multitasking Abilities
Excellent communication
Personal Information
- Age: 40
- Gender: Female
- Nationality: Filipino
Timeline
Customs Declarant and Customer Service
Jasuma International Inc
12.2016 - 12.2024
Customer Service Specialist for Sunpower Account (exclusively) and Other Regular Accounts
Agility International Logistics Inc.
05.2016 - 12.2016
Customer Service and Brokerage Supervisor for Sea and Air Import/Export
Hinode Logistics Phils., Inc.
06.2014 - 05.2016
Customer Service and Brokerage OIC both for Sea and Air Import/Export
Transnational Logistics Solutions Corp.
02.2008 - 05.2014
Bachelor Degree - Customs Administration
Lyceum of the Phils. University
01.2001 - 01.2005
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