Liezette Jade Villafuerte
Calumpit, Province Of Bulacan
Summary
Detail-oriented Administrative Professional experienced in customer service, data entry, and document processing. Delivered efficient business operations and enhanced customer interactions through strong communication skills and meticulous document management. Committed to contributing to organizational success and fostering positive relationships with clients and suppliers.
Detail-oriented professional with a strong background in customer service. Proven ability to manage inquiries and enhance customer experiences while maintaining efficient operations.
Overview
5
5
years of professional experience
Work History
J&J's SHAWARMA
Food Manager
10.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handle customer inquiries, orders, and concerns through online and in-person communication.
- Monitor daily sales, transactions, and customer orders.
- Coordinate pick up and delivery orders with customers and delivery riders.
- Manage inventory and monitor product supplies.
- Communicate with suppliers regarding orders and product availability.
- Manage social media messages and respond to customer inquiries.
- Create and post promotional content for social media.
- Organize customer orders, sales records, and business information.
- Coordinate staff tasks and assist in maintaining smooth daily operations.
- Resolve customer concerns professionally and maintain positive customer relationships.
Intern
Philippine Airport Ground Support Solution Inc. ( PAGSS )
01.2025 - 03.2025
- Assisted in coordinating flight schedules and logistics for optimal operational efficiency.
- Supported customer service representatives by addressing passenger inquiries and providing timely information.
- Adapted quickly to evolving tasks, demonstrating flexibility in fast-paced airline environment.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Freelancer ETD Encoder
Department of Agrarian Reform
05.2021 - 04.2023
- Encoded and entered information into electronic records to ensure data integrity and accessibility.
- Type and format documents according to required standards.
- Reviewed encoded information for accuracy and completeness.
- Organized and maintained digital documents and files.
- Completed assigned encoding tasks within required deadlines.
- Ensured accuracy and consistency when handling documents and electronic records.
Education
Bachelor of Science - Tourism Management
Bulacan State University
Malolos, Province Of Bulacan, Philippines 04.2001 -
Skills
Interpersonal skills
Problem-solving
Organizational skills
Attention to detail
Time management
Flexible and adaptable
Multitasking
Excellent communication
Effective communication
Teamwork and collaboration
Calm under pressure
Friendly, positive attitude
Timeline
Intern
Philippine Airport Ground Support Solution Inc. ( PAGSS )
01.2025 - 03.2025
J&J's SHAWARMA
Food Manager
10.2024 - Current
Freelancer ETD Encoder
Department of Agrarian Reform
05.2021 - 04.2023
Bachelor of Science - Tourism Management
Bulacan State University
04.2001 -