LIEZEL MALLORCA
Binmaley, Province of Pangasinan
Summary
Enthusiastic and versatile graduate with a Bachelor of Science in Business Administration majoring in Marketing Management, coupled with three years of customer service experience. Highly skilled in communication, problem-solving, with a proven track record of enhancing customer satisfaction. Posses a strong passion for education and language, seeking to transition these skills into a Assistant English Teacher role. Committed to creating an engaging and supportive learning environment to help students achieve their full potential.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Guest Specialist
Concentrix Philippines
02.2023 - 03.2024
- Specializing in delivering exceptional customer service and enhancing guest satisfaction.
- Proficient in managing high-volume inquiries, resolving complex issues and providing tailored solutions to meet guest needs.
- Demonstrates strong communication skills, attention to detail and a commitment to ensuring a seamless booking experience.
- Proven track record of achieving customer satisfaction targets and contributing to team success through effective problem-solving and collaborative efforts.
Customer Service Representative
Teleperformance Philippines
06.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
MBA - Business Administration
Universidad De Dagupan
Dagupan, Province Of Pangasinan, Philippines02.2025
Bachelor of Science - BA Major in Marketing Management
Universidad De Dagupan
05.2020
Skills
- Exceptional communication
- Guest Relations
- Brand Awareness
- Display building
- Multitasking proficiency
- Interpersonal Relations
- Cultural Sensitivity
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Decision-Making
Accomplishments
Completed and successfully acquired the 120-Hour TESOL/TEFL Certificate on June 29,2024.
Additional Information
References:
Jay Manuel
+639610991177
iamjpmanuel@gmail.com
Agripino Calacsan Jr. MBA
+639165225731
agripino_calacsan@yahoo.com
Certification
Certificate fo Participation in the International Conference on Academic Research and Innovation 2023 (ICARI) 2023 at Thu Duc College of Technology, Ho Chi Minh City, Vietnam via zoom meeting.
Certificate of Merit for invaluable and meritorious services as Vice President - Internal at Universidad De Dagupan School Year 2019-2020.
Certificate of Completion as Senior Guest Specialist in Booking.com at Concentrix Philippines on October 2023.
Languages
English
Advanced (C1)
Timeline
Senior Guest Specialist
Concentrix Philippines
02.2023 - 03.2024
Customer Service Representative
Teleperformance Philippines
06.2021 - 01.2023
MBA - Business Administration
Universidad De Dagupan
Bachelor of Science - BA Major in Marketing Management
Universidad De Dagupan
Similar Profiles
Rodolfo C. Sebastian JrRodolfo C. Sebastian Jr
Senior Customer Advisor - FedEx at Concentrix PhilippinesSenior Customer Advisor - FedEx at Concentrix Philippines
Dominic Angelo AgustinDominic Angelo Agustin
L2 IT Service Desk at Concentrix PhilippinesL2 IT Service Desk at Concentrix Philippines
Kein Colanggo RocaKein Colanggo Roca
Customer Service Representative at CONCENTRIX PHILIPPINESCustomer Service Representative at CONCENTRIX PHILIPPINES