Liezel Dela Cruz
Bagumbayan, Sultan Kudarat
Summary
Personable and service-oriented professional with passion for fine wines and alcoholic and non-alcoholic beverages experiences. Possesses strong foundational knowledge of wine regions and varietals, complemented by skills in wine tasting and food pairing. Dedicated to creating memorable dining experiences and enhancing guest satisfaction.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Wine Sommelier
Norwegian Cruise Line
NCL Corporation Ltd, 7665 NW 19th St, Miami, FL 33
06.2019 - Current
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Elevated guest experience by creating informative and visually appealing wine menus that highlighted key tasting notes and pairing suggestions.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature and inventoried bar supplies regularly to quickly identify supply shortages.
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
- Coordinated wine selection and restocking for cellar.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Senior Wine Associate
Wine Story
Edsa-Shangrila Plaza, Mandaluyong, Manil, Ph
03.2015 - 02.2019
- Educated customers on proper wine storage, serving techniques, and glassware selection to enhance their overall experience.
- Collaborated with the management team to develop seasonal promotions, attracting new customers and driving revenue growth.
- Utilized customer feedback to identify popular wines and adjust inventory levels accordingly, optimizing product turnover and minimizing waste.
- Coordinated special orders for clients seeking rare or limited-release bottles, earning recognition as a reliable source for exclusive products.
- Increased sales by conducting engaging and informative wine tastings for customers.
Education
Bachelor of Science - Entrepreneurial Management
Sultan Kudarat State University
Tacurong Campus, Sultan Kudarat04-2014
Skills
- Wine tasting expertise
- Wine service management
- Cellar management
- Wine marketing strategies
- Teamwork and collaboration
- Multitasking Abilities
- Effective communication
- Adaptable and flexible
- Excellent communication
- Organizational skills
- Food and beverage service
- Customer relationship management
Certification
WSET Level 2 Award in Wines
Court of MAster Sommelier Americas (Introductory Sommelier Course)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureTimeline
Wine Sommelier
Norwegian Cruise Line
06.2019 - Current
Senior Wine Associate
Wine Story
03.2015 - 02.2019
Bachelor of Science - Entrepreneurial Management
Sultan Kudarat State University