Reading, learning new skills, exploring digital content, using technology, and personal and professi
Open To Work
Liensan Bañares
Customer Service / Content Moderation
Pasay, Metro Manila,National Capital Region NCR
Work Preference
Summary
Detail-oriented Customer Service Representative with 3 years of experience in customer service and content moderation. Expertise in resolving inquiries, processing transactions, and ensuring compliance with content guidelines. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
1
1
Language
3
3
years of professional experience
Work History
Content Moderator
Alorica
12.2024 - 12.2025
- Reviewed user-generated content for policy violations and community guideline compliance.
- Flagged inappropriate posts, images, and comments for removal or escalation.
- Escalated sensitive violations to appropriate teams for further review.
- Maintained quality standards while handling high-volume content review tasks.
- Applied moderation tools to process queues and maintain workflow accuracy.
Customer Service Representative
Mpotech Digital System, Inc
02.2023 - 11.2024
- Assisted customers with inquiries, concerns, and account-related issues through professional and timely support.
- Handled customer concerns regarding deposits, withdrawals, and transaction-related issues.
- Provided accurate information and appropriate solutions to improve customer satisfaction.
- Investigated customer issues and coordinated with relevant teams when necessary.
- Maintained accurate records of customer interactions and followed company policies and procedures.
Education
High School Diploma -
Dasmarinas National High School - Main
Dasmarinas Cavite 04.2001 -
Skills
Customer service
Communication skills
Conflict resolution
Complaint handling
Content evaluation
Account support
Attention to Detail
Policy compliance
Written and Verbal Communication
Data Entry and Documentation
Time Management and Multitasking
Adaptability and Teamwork
Computer Literacy
Interests
Hobbies
My hobbies include browsing online content, learning new things, exploring technology, and improving my communication skills. I also enjoy spending quality time with my family. These activities help me stay curious, adaptable, and open to learning new skills.
Timeline
Content Moderator
Alorica
12.2024 - 12.2025
Customer Service Representative
Mpotech Digital System, Inc
02.2023 - 11.2024
High School Diploma -
Dasmarinas National High School - Main
04.2001 -