Lick Yang Liaw
Villamor • 9th Street, Barangay 183, Pasay City, Metro Manila, 1300, National Capital Region (NCR),
Summary
Dynamic professional with a proven track record in customer service and sales, honed at ITCC LeXiaoYao. Expert in resolving complex issues, enhancing customer satisfaction, and driving sales growth. Demonstrates strong multitasking abilities and a team player attitude, ensuring high levels of customer loyalty and team collaboration.
Overview
2025
2025
years of professional experience
Work History
Bartender
Ladouls Cafe
- Served high customer volumes during special events, nights, and weekends.
Marketing SpecialistInLive Online Betting
Flower Junket
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
Customer Service Manager
ITCC LeXiaoYao
01.2021 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Officer
J Borneo
05.2019 - 11.2021
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Waiter's Assistant
JKC Cafe&Bar
03.2016 - 04.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Graduated From High School - Photography
Kota Kinabalu High School
Malaysia,sabah,Kota Kinabalu12.2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- New hire training
- Conversant in language
- Marketing and sales experience
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Responsible serving
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Upper intermediate (B2)
Tagalog
Beginner (A1)
Chinese(Hakka)
Bilingual or Proficient (C2)
Timeline
Marketing SpecialistInLive Online Betting
Flower Junket
11.2023 - Current
Customer Service Manager
ITCC LeXiaoYao
01.2021 - 10.2023
Sales Officer
J Borneo
05.2019 - 11.2021
Waiter's Assistant
JKC Cafe&Bar
03.2016 - 04.2017
Bartender
Ladouls Cafe
Graduated From High School - Photography
Kota Kinabalu High School
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