Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic
Liceria Dapog Morales

Liceria Dapog Morales

Mulanay

Summary

Dynamic professional with extensive experience at Quezon Capital Rural Bank, excelling in leadership and customer service. Proven ability to enhance client satisfaction and streamline operations. Proficient in Microsoft Office and adept at managing diverse teams, ensuring compliance and fostering strong partnerships. Committed to driving results and improving processes in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Hotel Staff Member

Gusaj Shijak
Durres
12.2024 - Current
  • Conducted regular inspections of public areas within the hotel such as lobbies, hallways, and restrooms, reporting any maintenance issues immediately.
  • Ensuring a high standard of cleanliness and orderliness throughout guest rooms and public spaces by performing routine tasks such as dusting, vacuuming, sanitizing surfaces, changing bed linens, and replenishing essential amenities.

Branch Manager

Quezon Capital Rural Bank, Inc.
Mulanay
10.2023 - 11.2024
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Participated in community events to promote brand awareness.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Identified opportunities for process improvement initiatives within the branch.

Branch Manager

Quezon Capital Rural Bank, Inc.
Catanuan
12.2021 - 10.2023
  • Communication skills and patience in dealing with clients' needs and demands.
  • Maintain staff by recruiting, selecting, orienting, and training employees.
  • Ensure a safe, secure, and legal work environment.
  • Develop personal growth opportunities.
  • Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
  • Marketing skills for every product offered by the bank, and knowledge of the overall operation of the bank and the branch.
  • Business sector: Rural Banking and Financial Services.

Branch Manager

Quezon Capital Rural Bank, Inc.
Mulanay
09.2014 - 12.2021
  • Assisted other branches when needed during peak periods or special projects.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Developed strategies to increase customer satisfaction and loyalty.

GL Bookkeeper

Quezon Capital Rural Bank, Inc.
Mulanay
10.2009 - 09.2014
  • Communication skills and patience in dealing with clients' needs and demands
  • On a day-to-day basis, complete data entry, collect transactions, track debits, and maintain and monitor financial records.
  • Pay invoices, complete payroll, file tax returns, and maintain office supplies.
  • Business sector: Rural Banking and Financial Services.

Loan Specialist

Quezon Capital Rural Bank, Inc.
Mulanay
03.2006 - 10.2009
  • Prepare their application for a loan, and be responsible for compiling loan documents, as well as reviewing and arranging them according to a company's finance-related policies and procedures.
  • Negotiated terms of repayment schedules with delinquent borrowers in order to bring accounts up-to-date.
  • Processed loan modifications when requested by customers or required by lenders.
  • Verified all documents provided by applicants for accuracy and completeness.
  • Business sector: Rural Banking and Financial Services.

Cashier

SM Shoe Mart Department Store
Lucena City
09.2005 - 02.2006
  • Manage transactions such as item purchases, price checks, and exchanges.
  • Scan goods, and ensure pricing is accurate.
  • Collect payment, whether cash or credit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Business sector: Retail, Cashiering, Services.

Education

College Diploma -

Polytechnic University of the Philippines
Mulanay, Quezon
04.2005

High School Diploma -

The Sisters of Mary School
Sta. Mesa, Manila
04-2001

Elementary Diploma -

Calangcang Elementary School
Mulanay, Quezon
03-1997

Skills

  • Mother tongue(s): Filipino, Tagalog
  • Other language(s): English
  • Listening: A2
  • Reading: A2
  • Spoken interaction: A2
  • Spoken production: A2
  • Writing: A2
  • Basic level to pre-intermediate
  • Good communication skills gained through my experience as a manager and in client handling
  • Leadership is currently responsible for a team of 9 to 10 people
  • Microsoft Office (MS PowerPoint, MS Excel, and MS Word)
  • Able to stay calm and patient in dealing with different clients, with different languages and nationalities
  • Good command of products and services, and their differences and concerns
  • Equipped with practical knowledge of shorthand, typewriting, electrical and non-electrical adding and calculating machines, knows how to handle incoming and outgoing calls, and even mail, knows basic accounting

Training

  • 2008 Multi-Tasking Training Program for Tellers (Batch I)
  • 2009 Multi-Tasking Training Program for GL Bookkeeper (Batch III)
  • 2010 In-Service Training Program for GL Bookkeepers
  • 2023 Training on Economic and Social Risk

Timeline

Hotel Staff Member

Gusaj Shijak
12.2024 - Current

Branch Manager

Quezon Capital Rural Bank, Inc.
10.2023 - 11.2024

Branch Manager

Quezon Capital Rural Bank, Inc.
12.2021 - 10.2023

Branch Manager

Quezon Capital Rural Bank, Inc.
09.2014 - 12.2021

GL Bookkeeper

Quezon Capital Rural Bank, Inc.
10.2009 - 09.2014

Loan Specialist

Quezon Capital Rural Bank, Inc.
03.2006 - 10.2009

Cashier

SM Shoe Mart Department Store
09.2005 - 02.2006

College Diploma -

Polytechnic University of the Philippines

High School Diploma -

The Sisters of Mary School

Elementary Diploma -

Calangcang Elementary School

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Liceria Dapog Morales