Liberty Tubesa
Cavite City
Summary
Hardworking Waiter with 10 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
12
12
years of professional experience
Work History
Restaurant Waiter
Norwegian Cruise Line
Miami, Florida
12.2013 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Banquet Server
Sofitel Philippine Plaza
Pasay City
03.2012 - 11.2013
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided exceptional service to high volume of daily customers.
Education
Some College (No Degree) - Basic Training
Far East Maritime Foundation Inc.
Manila03-2023
Some College (No Degree) - Crowd Management & Safety Training
Norwegian Cruise Line
Miami, Florida04-2019
Some College (No Degree) - Business Administration
University of Makati
Makati City04-2009
Skills
- Menu knowledge
- Order Taking
- Service Quality
- Wine pairing
Affiliations
- Travel
- Music
- Photography
Timeline
Restaurant Waiter
Norwegian Cruise Line
12.2013 - Current
Banquet Server
Sofitel Philippine Plaza
03.2012 - 11.2013
Some College (No Degree) - Basic Training
Far East Maritime Foundation Inc.
Some College (No Degree) - Crowd Management & Safety Training
Norwegian Cruise Line
Some College (No Degree) - Business Administration
University of Makati
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