Lady Lian Lagamayo
Quezon City
Summary
Dependable and professional individual with a proven track record in providing administrative, organizational, and customer service support in virtual environments. Highly skilled in utilizing a range of productivity tools such as MS Office, G Suite, Asana, and Slack to streamline operations and enhance efficiency. Exceptional communication and problem-solving abilities, coupled with a strong aptitude for time management. Consistently meets objectives and delivers results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Data Migration Virtual Assistant
Sprout Studio
ONTARIO
11.2023 - Current
- Data migration from various online studio management suites to Sprout Studio's CRM
- Usage of Python automation scripts to scrape data from various websites for data migration
- Leveraged Python script for automating job schedules used for scraping and uploading data to Sprout Studio's website
- Leverage Python automation to automate data entry tasks to Sprout Studio's CRM
- Leverage CSV and Excel to extract and cleanse raw data from output data from Python automation
- Updated and maintained client database, ensuring accuracy and confidentiality of all data
- Discussed and maintained technical support and detailing issues via Slack and Notion.
Receptionist / Customer Service Specialist
Clary House of Beauty
QUEZON CITY
11.2023 - Current
- Maintained customer service records and updated customer profiles in CRM (Salonist Software) systems
- Developed and maintained positive customer relationships, resulting in 98% increase in customer loyalty
- Worked to ensure quality service and addressed and resolved all customer issues
- Processed payments and issued receipts
- Greeted customers in professional and friendly manner, resulting in increased customer satisfaction
- Responded to customer inquiries and complaints in timely and professional manner
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained
- Updated and maintained client database, ensuring accuracy and confidentiality of all data.
Receptionist / Customer Service Specialist
The Hungry Paws PH - La Loma Branch
QUEZON CITY
08.2022 - 08.2024
- Maintained customer service records and updated customer profiles in CRM (RevelationPets Software) systems
- Handled escalated customer inquiries and complaints, resulting in 95% reduction in customer attrition
- Developed and maintained positive customer relationships, resulting in 95% increase in customer loyalty
- Investigated and resolved customer disputes and complaints, leading to 90% reduction in customer churn
- Analyzed customer feedback to identify areas of improvement and recommend changes to senior management
- Worked to ensure quality service and addressed and resolved all customer issues
- Processed payments and issued receipts
- Greeted customers in professional and friendly manner, resulting in increased customer satisfaction
- Responded to customer inquiries and complaints in timely and professional manner
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained
- Updated and maintained client database, ensuring accuracy and confidentiality of all data
- WordPress and Shopify product listing as plugins from RevelationPet's Software.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Virtual Assistant
SearchMaid Private Limited
SINGAPORE
11.2023 - 05.2024
- Maintained customer service records and updated maid agency profiles in SearchMaid's CRM and in Google Sheets
- Data migration from various maid online platforms to SearchMaid's CRM Database in weekly basis to update their agency profiles
- Usage of Python automation scripts to scrape data from various websites for data migration
- Maintained communications resulting to 95% retention rate and have the CEO visit and directly visit and contact the director or CEO of each agencies
- Updated and maintained the client database, ensuring accuracy and confidentiality of all data
- Assisting with SEO and listing optimization for platforms like Facebook and SearchMaid's website by researching relevant keywords or trending hashtags and relevant words on maid agencies
- Created some articles using ChatGPT for SEO optimization and post it in Facebook and SearchMaid's website
- Responded to customer inquiries and complaints in a timely and professional manner via Whatsapp and Freshdesk resulting to 95% retention and conversion
- Maintained communication with the CEO via Zoom Call on a weekly basis
- Discussed and maintained technical support and detailing issues via Trello, WhatsApp, Skype, and Slack.
Senior Python Developer
Escalent Consulting Philippines, Inc.
MAKATI CITY
10.2021 - 04.2024
- Enhanced an existing application by refactoring code and improving performance by 90%
- Developed an automated data pipeline that reduced data processing time by 85%, allowing for faster analysis and decision-making
- Utilized natural language processing algorithms to automatically extract key insights from text data
- Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management
- Leveraged Python script for automating job schedules used for scraping
- Participates in the solution design when problems arise regarding the data scraped.
Quality Assurance Analyst
Escalent Consulting Philippines, Inc.
MAKATI CITY
08.2016 - 10.2021
- Developed test plan and strategy that identified potential risks and issues before deployment, resulting in a successful launch
- Performed manual testing to uncover issues and identify areas for improvement, resulting in 85% reduction in defects
- Monitored system performance and identified potential issues before they became major problems, resulting in improved system stability
- Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management
- Takes accountability and addresses issues related to data quality (accuracy and completeness) on assigned projects.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork
- Spearheaded adoption of cutting-edge testing software, keeping company at forefront of QA technology
Business Intelligence Manager
Lamudi Philippines Inc.
MAKATI CITY
08.2015 - 03.2016
Salesforce Administrator
Lamudi Philippines Inc.
MAKATI CITY
03.2014 - 08.2015
Data Specialist
Lamudi Philippines Inc.
MAKATI CITY
03.2014 - 08.2015
Education
Bachelor of Science - Applied Mathematics Major in Actuarial Science
University of Santo Tomas
Manila, Metro Manila 04.2010 - 01.2014
Skills
Data and File Management and Organization
Microsoft Office
Data Entry
Project Management
Administrative and Customer Service Support
CRM Management
Spreadsheet Management
Web Scraping
Data Analysis and Processing
Automation
Google Workspace
Attention to Detail
Languages
Filipino
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
SearchMaid Private Limited
11.2023 - 05.2024
Data Migration Virtual Assistant
Sprout Studio
11.2023 - Current
Receptionist / Customer Service Specialist
Clary House of Beauty
11.2023 - Current
Receptionist / Customer Service Specialist
The Hungry Paws PH - La Loma Branch
08.2022 - 08.2024
Senior Python Developer
Escalent Consulting Philippines, Inc.
10.2021 - 04.2024
Quality Assurance Analyst
Escalent Consulting Philippines, Inc.
08.2016 - 10.2021
Business Intelligence Manager
Lamudi Philippines Inc.
08.2015 - 03.2016
Salesforce Administrator
Lamudi Philippines Inc.
03.2014 - 08.2015
Data Specialist
Lamudi Philippines Inc.
03.2014 - 08.2015
Bachelor of Science - Applied Mathematics Major in Actuarial Science
University of Santo Tomas
04.2010 - 01.2014
Personal Information
- Date of Birth: 04/10/94
- Nationality: Filipino
References
- Lara Lariz Abatayo, The Hungry Paws PH - La Loma Branch / Clary House of Beauty, lara.abatayo@gmail.com, +639772170774
- Kiel Antonio Quitain, Escalent Consulting Philippines, Inc., quitainkiel@gmail.com, +639177290927
- Cindy Rose Perez, Integreon Managed Solutions (Philippines) Ltd. (Escalent Consulting Philippines, Inc.), cindy.perez@integreon.com, +639176348018
Personal Information
- Date of Birth: 04/10/94
- Nationality: Filipino