Lady Lian Lagamayo
Quezon City
Summary
Dependable and professional individual with a proven track record in providing administrative, organizational, and customer service support in virtual environments. Highly skilled in utilizing a range of productivity tools such as MS Office, G Suite, Asana, and Slack to streamline operations and enhance efficiency. Exceptional communication and problem-solving abilities, coupled with a strong aptitude for time management. Consistently meets objectives and delivers results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Data Migration Virtual Assistant
Sprout Studio
ONTARIO
11.2023 - Current
- Data migration from various online studio management suites to Sprout Studio's CRM
- Usage of Python automation scripts to scrape data from various websites for data migration
- Leveraged Python script for automating job schedules used for scraping and uploading data to Sprout Studio's website
- Leverage Python automation to automate data entry tasks to Sprout Studio's CRM
- Leverage CSV and Excel to extract and cleanse raw data from output data from Python automation
- Updated and maintained client database, ensuring accuracy and confidentiality of all data
- Discussed and maintained technical support and detailing issues via Slack and Notion.
Receptionist / Customer Service Specialist
Clary House of Beauty
QUEZON CITY
11.2023 - Current
- Maintained customer service records and updated customer profiles in CRM (Salonist Software) systems
- Developed and maintained positive customer relationships, resulting in 98% increase in customer loyalty
- Worked to ensure quality service and addressed and resolved all customer issues
- Processed payments and issued receipts
- Greeted customers in professional and friendly manner, resulting in increased customer satisfaction
- Responded to customer inquiries and complaints in timely and professional manner
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained
- Updated and maintained client database, ensuring accuracy and confidentiality of all data.
Receptionist / Customer Service Specialist
The Hungry Paws PH - La Loma Branch
QUEZON CITY
08.2022 - 08.2024
- Maintained customer service records and updated customer profiles in CRM (RevelationPets Software) systems
- Handled escalated customer inquiries and complaints, resulting in 95% reduction in customer attrition
- Developed and maintained positive customer relationships, resulting in 95% increase in customer loyalty
- Investigated and resolved customer disputes and complaints, leading to 90% reduction in customer churn
- Analyzed customer feedback to identify areas of improvement and recommend changes to senior management
- Worked to ensure quality service and addressed and resolved all customer issues
- Processed payments and issued receipts
- Greeted customers in professional and friendly manner, resulting in increased customer satisfaction
- Responded to customer inquiries and complaints in timely and professional manner
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained
- Updated and maintained client database, ensuring accuracy and confidentiality of all data
- WordPress and Shopify product listing as plugins from RevelationPet's Software.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Virtual Assistant
SearchMaid Private Limited
SINGAPORE
11.2023 - 05.2024
- Maintained customer service records and updated maid agency profiles in SearchMaid's CRM and in Google Sheets
- Data migration from various maid online platforms to SearchMaid's CRM Database in weekly basis to update their agency profiles
- Usage of Python automation scripts to scrape data from various websites for data migration
- Maintained communications resulting to 95% retention rate and have the CEO visit and directly visit and contact the director or CEO of each agencies
- Updated and maintained the client database, ensuring accuracy and confidentiality of all data
- Assisting with SEO and listing optimization for platforms like Facebook and SearchMaid's website by researching relevant keywords or trending hashtags and relevant words on maid agencies
- Created some articles using ChatGPT for SEO optimization and post it in Facebook and SearchMaid's website
- Responded to customer inquiries and complaints in a timely and professional manner via Whatsapp and Freshdesk resulting to 95% retention and conversion
- Maintained communication with the CEO via Zoom Call on a weekly basis
- Discussed and maintained technical support and detailing issues via Trello, WhatsApp, Skype, and Slack.
Senior Python Developer
Escalent Consulting Philippines, Inc.
MAKATI CITY
10.2021 - 04.2024
- Enhanced an existing application by refactoring code and improving performance by 90%
- Developed an automated data pipeline that reduced data processing time by 85%, allowing for faster analysis and decision-making
- Utilized natural language processing algorithms to automatically extract key insights from text data
- Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management
- Leveraged Python script for automating job schedules used for scraping
- Participates in the solution design when problems arise regarding the data scraped.
Quality Assurance Analyst
Escalent Consulting Philippines, Inc.
MAKATI CITY
08.2016 - 10.2021
- Developed test plan and strategy that identified potential risks and issues before deployment, resulting in a successful launch
- Performed manual testing to uncover issues and identify areas for improvement, resulting in 85% reduction in defects
- Monitored system performance and identified potential issues before they became major problems, resulting in improved system stability
- Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management
- Takes accountability and addresses issues related to data quality (accuracy and completeness) on assigned projects.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork
- Spearheaded adoption of cutting-edge testing software, keeping company at forefront of QA technology
Business Intelligence Manager
Lamudi Philippines Inc.
MAKATI CITY
08.2015 - 03.2016
Salesforce Administrator
Lamudi Philippines Inc.
MAKATI CITY
03.2014 - 08.2015
Data Specialist
Lamudi Philippines Inc.
MAKATI CITY
03.2014 - 08.2015
Education
Bachelor of Science - Applied Mathematics Major in Actuarial Science
University of Santo Tomas
Manila, Metro Manila 04.2010 - 01.2014
Skills
Data and File Management and Organization
Languages
Filipino
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
SearchMaid Private Limited
11.2023 - 05.2024
Data Migration Virtual Assistant
Sprout Studio
11.2023 - Current
Receptionist / Customer Service Specialist
Clary House of Beauty
11.2023 - Current
Receptionist / Customer Service Specialist
The Hungry Paws PH - La Loma Branch
08.2022 - 08.2024
Senior Python Developer
Escalent Consulting Philippines, Inc.
10.2021 - 04.2024
Quality Assurance Analyst
Escalent Consulting Philippines, Inc.
08.2016 - 10.2021
Business Intelligence Manager
Lamudi Philippines Inc.
08.2015 - 03.2016
Salesforce Administrator
Lamudi Philippines Inc.
03.2014 - 08.2015
Data Specialist
Lamudi Philippines Inc.
03.2014 - 08.2015
Bachelor of Science - Applied Mathematics Major in Actuarial Science
University of Santo Tomas
04.2010 - 01.2014
Personal Information
- Date of Birth: 04/10/94
- Nationality: Filipino
References
- Lara Lariz Abatayo, The Hungry Paws PH - La Loma Branch / Clary House of Beauty, lara.abatayo@gmail.com, +639772170774
- Kiel Antonio Quitain, Escalent Consulting Philippines, Inc., quitainkiel@gmail.com, +639177290927
- Cindy Rose Perez, Integreon Managed Solutions (Philippines) Ltd. (Escalent Consulting Philippines, Inc.), cindy.perez@integreon.com, +639176348018
Personal Information
- Date of Birth: 04/10/94
- Nationality: Filipino
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