Liam Rhys Lim
Front Office
Davao City
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Front Office
Kris & Frans Company Inn
Davao City
01.2023 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Improved staffing during busy periods by creating employee schedules.
Cashier and Customer Service
The Burp Co.
Davao City
12.2021 - 08.2022
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases.
Customer Service Representative
Teleperformance
Davao City
02.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
AWESOME OS
Davao City
04.2019 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Ateneo De Davao University
Davao City, Philippines 06.2013 - 03.2019
Skills
Proficient in MS Office
undefinedCertification
Google Data Analytics
Timeline
Python Data Structures
03-2023
Using Python to Access Web Data
03-2023
Google Data Analytics
02-2023
Programming for Everybody (Getting Started with Python)
02-2023
Front Office
Kris & Frans Company Inn
01.2023 - Current
Cashier and Customer Service
The Burp Co.
12.2021 - 08.2022
Customer Service Representative
Teleperformance
02.2020 - 03.2021
Customer Service Representative
AWESOME OS
04.2019 - 05.2019
High School Diploma -
Ateneo De Davao University
06.2013 - 03.2019
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