Liam Jay-Vee Macapagal
San Miguel, Province Of Bulacan
Summary
To work in a company that can provide me the opportunity to enhance my skills and intensive exposure for development and future advancement.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Teletech
09.2023 - 12.2023
- Deals with the customers’ concerns/queries and providing them the best possible solutions
- Get the customers enrolled in their medical insurance
Email Support / Content Moderator
TaskUs
03.2021 - 08.2023
- Moderates the comments from Yahoo
- Filters the comments to reject/approve based on its guidelines
- Reads Yahoo articles on a daily basis especially before the shift making it sure you are aware of latest articles in Yahoo
Customer Service Representative
Concentrix
07.2019 - 06.2020
- Manages the customers’ accounts so they can use the Tollways when they are travelling
- Assist the customers in paying their bills
- Deals with the customers’ concerns/queries and providing them the best possible solutions
Customer Service Representative / Retention Specialist
Teleperformance
04.2018 - 05.2019
- Deals with the customers’ concerns/queries and providing them the best possible solutions
- Providing them a different options/offers to retain them
- Manages the customers’ accounts like assisting them with payment, changing the type of plans
Florist / Gift Wrapper
Baqaat Alkhaleej
03.2015 - 06.2017
- Arranges flower decorations for events, do bouquets, and other designs a customer might ask
- Makes the gift wrapping style unique, and fascinating
- In charge of arranging/designing the shop
Receptionist
Dhiaa Spa
06.2013 - 03.2015
- Deals with the customers’ concerns/queries
- Arranges the payment with the customers
- Communicates with the manager directly
Secretary to the Managing Director
Alissa Auto
02.2013 - 06.2013
- Checking/responding to emails on a daily basis
- Arranges flights/accommodations
- Does any administration task might be required
GM Secretary
Arieb Marketing
11.2012 - 02.2013
- Reports to Manager directly
- Arranges flights/accommodations
- Arranges booking for car rental abroad
GM Secretary
Obaer Hotel
03.2012 - 10.2012
- Reports to General Manager directly
- Checking/responding to emails on a daily basis
- Coordinates with other departments
Admissions Officer
Bethety Office
10.2009 - 03.2012
- Main duty is to apply the students to study abroad in different Colleges/Universities
- Follow-up with the Colleges/Universities by email, or by making a call if needed
- Arranges accommodations like homestay, inside/outside the campus, family accommodation, or a hotel type of accommodations
Secretary to the Deputy Manager
Insurance House
06.2009 - 09.2009
- Checking/responding to emails on a daily basis
- Coordinates with other departments
- Answers phone calls, checking the documents received by fax
Admissions Officer
International Group for Educational Consultancy
12.2006 - 05.2009
- Main duty is to apply the students to study abroad in different Colleges/Universities
- Follow-up with the Colleges/Universities by email, or by making a call if needed
- Arranges accommodations like homestay, inside/outside the campus, family accommodation, or a hotel type of accommodations
Salesman
ALT Cellphone Center
12.2005 - 11.2006
- Deals with the customers’ concerns/queries
- Responsible for using knowledge of the products to connect with the customers
- Developing sales pitches to sell the products, or services
Education
3rd year college - Secondary Education, English
St. Paul College of San Miguel
San Miguel, BulacanSkills
- Friendly and approachable
- Hardworking and persistent
- Service and team worker
- People oriented
- Flexible to changing work demands and schedule
Timeline
Customer Service Representative
Teletech
09.2023 - 12.2023
Email Support / Content Moderator
TaskUs
03.2021 - 08.2023
Customer Service Representative
Concentrix
07.2019 - 06.2020
Customer Service Representative / Retention Specialist
Teleperformance
04.2018 - 05.2019
Florist / Gift Wrapper
Baqaat Alkhaleej
03.2015 - 06.2017
Receptionist
Dhiaa Spa
06.2013 - 03.2015
Secretary to the Managing Director
Alissa Auto
02.2013 - 06.2013
GM Secretary
Arieb Marketing
11.2012 - 02.2013
GM Secretary
Obaer Hotel
03.2012 - 10.2012
Admissions Officer
Bethety Office
10.2009 - 03.2012
Secretary to the Deputy Manager
Insurance House
06.2009 - 09.2009
Admissions Officer
International Group for Educational Consultancy
12.2006 - 05.2009
Salesman
ALT Cellphone Center
12.2005 - 11.2006
3rd year college - Secondary Education, English
St. Paul College of San Miguel
Disclaimer
I hereby certify that all the details included above are correct to the best of my knowledge.
Personal Information
- Place of Birth: San Miguel, Bulacan
- Date of Birth: March 04, 1973
- Gender: Male
- Nationality: Filipino Citizen
- Marital Status: Single