Liam Gregorie O. Dusaran
Lot 22 Block 26 Rambotan St., Farlandville Subd., Dumoy, Davao City
Summary
Dynamic Administrative Assistant with proven expertise at Philippines Call Center Services, excelling in customer service and data entry. Enhanced team productivity through effective communication and organized office events, fostering a positive work culture. Skilled in Microsoft Word and critical thinking, consistently ensuring confidentiality and accuracy in record-keeping.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Philippines Call Center Services
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Administrative Clerk
Pacific Sunwear
01.2021 - 05.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Contributed to project success by providing administrative support to various teams as needed.
Education
Bachelor of Science - International Studies
Ateneo De Manila University
Katipunan Avenue, Quezon City, 1108 Manila03-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft outlook
- Computer proficiency
- Critical thinking
- Documentation and recordkeeping
Listening to music, watching documentaries, playing the piano
In my spare time, I love listening to music to keep me relax and give me an opportunity to calm and ease my self. I also watched documentaries to keep me updated. I also play the piano to improve my concentration and my confidence.
Timeline
Administrative Assistant
Philippines Call Center Services
05.2023 - Current
Administrative Clerk
Pacific Sunwear
01.2021 - 05.2023
Bachelor of Science - International Studies
Ateneo De Manila University
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