Lhy Ann Ibarra

• Engaged audience with consistent, high-quality content across multiple social media platforms.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Followed and reviewed competitor social media channels, content, and strategy to relay insights.
• Optimized engagement rates by analyzing analytics data to determine optimal posting times.
• Established credibility on social media and persuaded others by virtue of authenticity and reach.
• Established and maintained positive relationships with customers.
• Developed creative displays and signage to draw customers to products.
• Improved inventory management, utilizing advanced tracking systems to maintain optimal stock levels and reduce overstock issues.
• Identified new market opportunities through competitive analysis, leading to the development of new products or services.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Collaborated with marketing team to create engaging social media content, driving online engagement.
• Processed transactions accurately while maintaining a high level of customer service.
• Fielded customer questions to share information about products, availability, and pricing.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.

ACHIEVEMENTS:

• Pop-Up store project in Hotel Cafeteria
• Conducting hotel familiarization tour to 1,100 students AND faculty staffs during their immersion stay in the hotel
• Organized In-house events