Lhoreto Bamiano
Complaints Manager/Lead Generation Expert
Pasay City
Summary
Performance-driven Lead Generation Specialist adept at cold calling, pre-screening for qualification and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
8
8
years of professional experience
Work History
Lead Generation Specialist
DealForce
08.2022 - Current
- Leveraged automation tools to maximize productivity while minimizing manual effort involved in managing the pipeline of leads generated.
- Adapted quickly to evolving market conditions or company priorities by adjusting lead generation strategies when necessary.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
- Established strong professional relationships with key industry influencers, expanding the reach of promotional efforts exponentially.
Complaints Manager
Telstra
05.2016 - Current
- Maintained strong relationships with key stakeholders within the organization, working together to address systemic issues contributing to customer dissatisfaction.
- Facilitated regular meetings with department heads to discuss ongoing complaint trends, share best practices, and develop strategies for improvement.
- Established clear communication channels within the organization for reporting emerging problems or potential product defects that could lead to future complaints.
- Managed a team of complaint investigators, ensuring thorough and timely resolutions to customer issues.
Education
Accountancy
Technological Institute of The Philippines
Manila, Metro Manila, PhilippinesPasay City Science High School
Pasay, Metro Manila, PhilippinesSkills
Research and reports generation
Sales tools and techniques
Qualifying and prospecting leads
Complaint Handling
Top Performer's Club Awardee
Awarded as one of the Top Performers who excel in complaints handling.
Recognized for the contribution provided to a lead gen company and promoted to Senior Sales Manager
Timeline
Lead Generation Specialist
DealForce
08.2022 - Current
Complaints Manager
Telstra
05.2016 - Current
Accountancy
Technological Institute of The Philippines
Pasay City Science High School