Lezzel Mae B. Arcenal
Las Pinas, Metro Manila
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
WNS Global Services Private
Northgate Muntinlupa City, Of Alabang
05.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Manage in handling two customer at the same time.
Sales Representative
Co Ban Kiat
11.2018 - 03.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Salesclerk
Lianas Department Store
06.2017 - 09.2017
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Kept front check out area clean and organized for efficient service.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Cashier
Total
09.2016 - 10.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Product Sampler
Fineco Management Corp.
08.2016 - 08.2016
- Enhanced brand awareness through friendly and informative interactions with potential buyers.
- Provided valuable customer feedback to the marketing team, aiding in the improvement of future campaigns and product development efforts.
- Increased customer interest by demonstrating product features and benefits in a clear and engaging manner.
- Achieved high customer satisfaction rates by addressing questions or concerns promptly and professionally during demonstrations.
- Developed relationships with store associates and managers to facilitate collaboration during promotional events.
Cashier
Savemore
02.2015 - 05.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Merchandiser
Superb Catch Inc./ Seaking
06.2014 - 11.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
Service Crew (OIC/Cashier)
Earle's Delicatessen
08.2013 - 04.2014
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
Service Crew (Counter)
Jollibee
05.2012 - 10.2012
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Operated cash registers and POS systems, handling over $1,720 in cash daily.
- Took orders, prepared meals, and collected payments.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Education
Secondary course -
Mary Immaculate Parish Special School
01.2007 - 01.2011
Primary course - undefined
Moonwalk Elementary School
01.2001 - 01.2007
Vocational - Visual Graphics
Dr. Filemon C. Aguilar Information Technology Training Institute
Dona Manuela Subdivison, Las Pinas, Metro Manila 01.2011 - 01.2012
Skills
Customer service
Data collection
Problem resolution
Complaint resolution
Adaptability and flexibility
Product knowledge
Active listening
Problem-solving
Active listening
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Age: 30
- Place of Birth: Negros Occidental
- Height: 5'0
- Weight: 70 kg
- Father's Name: Dandy G. Arcenal
- Mother's Name: Dina B. Arcenal
- Date of Birth: 10/09/94
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Service Representative
WNS Global Services Private
05.2022 - Current
Sales Representative
Co Ban Kiat
11.2018 - 03.2022
Salesclerk
Lianas Department Store
06.2017 - 09.2017
Cashier
Total
09.2016 - 10.2016
Product Sampler
Fineco Management Corp.
08.2016 - 08.2016
Cashier
Savemore
02.2015 - 05.2015
Merchandiser
Superb Catch Inc./ Seaking
06.2014 - 11.2014
Service Crew (OIC/Cashier)
Earle's Delicatessen
08.2013 - 04.2014
Service Crew (Counter)
Jollibee
05.2012 - 10.2012
Vocational - Visual Graphics
Dr. Filemon C. Aguilar Information Technology Training Institute
01.2011 - 01.2012
Secondary course -
Mary Immaculate Parish Special School
01.2007 - 01.2011
Primary course - undefined
Moonwalk Elementary School
01.2001 - 01.2007