Lezel Aseniero
Cebu
Summary
Mentor and facilitator with 4 months experience. Positive, hardworking, and has a likable personality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team and organisational goals.Highly organized and detail-oriented to all tasks and work related courses, inspires trust and guides teams towards hitting targets.
Overview
1
1
year of professional experience
Work History
Mentor
PNC Bank
09.2023 - Current
- Regularly assessed progress and provided feedback to support continued development.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Monitored behavior and reported any incidents to appropriate personnel.
- Assisted mentees in developing self-confidence and positive self-image.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Provided resources to support students in achieving career goals.
Customer Service Representative
PNC Bank
11.2022 - Current
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Customer Service Representative
Qualfon, Cebu Business IT Park
07.2022 - 09.2022
Education
Bachelor Of Science - Business Administration
University of Cebu
2022
SHS Graduate - undefined
Talamban National High School
2020
Graduate - undefined
Bato National High School
2017
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Microsoft Office Oriented
- Analytical and Critical Thinking
- Data Analysis
- Team Leadership
- Technical Support
- Upbeat and Positive Personality
- Motivation Expert
- Skill Development
- Group and individual instruction
Timeline
Mentor
PNC Bank
09.2023 - Current
Customer Service Representative
PNC Bank
11.2022 - Current
Customer Service Representative
Qualfon, Cebu Business IT Park
07.2022 - 09.2022
Bachelor Of Science - Business Administration
University of Cebu
SHS Graduate - undefined
Talamban National High School
Graduate - undefined
Bato National High School
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