Ladylyn Cabrera
Senior Medical Virtual Assistant
Tarlac City, Province Of Tarlac
Summary
She is an experienced and dependable Medical Virtual Assistant with over 6 years of remote healthcare support experience, combined with a strong clinical foundation as a licensed Pharmacist with a background in both retail and hospital settings. She is an expert in managing EHR/EMR systems, telehealth coordination, insurance verification, prior authorizations, appointment scheduling, and medical transcription, all while ensuring strict HIPAA compliance. She is known for delivering accurate, proactive, and confidential support to physicians, clinics, and healthcare organizations in virtual environments. She demonstrates excellent communication, critical thinking, and adaptability—ideal for remote teams seeking a self-motivated and resourceful professional who enhances patient care and operational efficiency from a distance.
Overview
20
20
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Health Care Virtual Assistant
Hello Rache
10.2025 - Current
- Confirm patient insurance coverage
- Check eligibility and benefits before services are billed
- Ensure all information is accurate to avoid claim rejection
- Maintain accurate financial records of patients
- Track billed services, payments, and outstanding balances
- Update records regularly in billing systems
- Monitor submitted claims for approval or denial
- Contact insurance companies to resolve issues
- Resubmit or appeal denied claims
Administrative Assistant
Hello Rache
03.2025 - 08.2025
- Handled case creation and ensured timely documentation of patient information
- Created and maintained accurate patient charts, supporting efficient clinical workflows
- Conducted insurance eligibility checks and processed prior authorization requests to facilitate smooth patient access to care
- Prepared and submitted weekly operational and performance reports to support practice decision-making
- Provided high-level administrative support to medical staff, contributing to organized and compliant practice operations
Practice Manager
Hello Rache
07.2020 - 02.2025
- Oversee day-to-day clinic activities
- Ensure smooth patient flow from check-in to post-treatment
- Ensure high-quality patient service and satisfaction
- Handle patient concerns, complaints, and feedback
- Coordinate pre-op and post-op patient processes
- Supervise billing, insurance verification, and claims processing
- Monitor revenue cycle and collections
- Prepare financial reports and track clinic performance
- Manage surgeon schedules, appointments, and operating room bookings
- Coordinate surgical cases and consultations
- Assist in clinic growth strategies
- Support patient acquisition initiatives (referrals, promotions, etc.)
- Monitor patient retention and satisfaction trends
- Optimize scheduling efficiency to reduce downtime
Senior Pharmacist
Watsons Personal Care Store
06.2014 - 12.2016
- Supervised and managed a team of 5 Pharmacy Assistants
- Trained staff on proper medication handling, customer service, and regulatory compliance.
- Monitored sales performance, reviewed results, and implemented selling plans to meet sales targets in line with the store's overall strategy.
- Monitored drug interactions, allergies, and contraindications.
- Maintained accurate patient medication records and pharmacy documentation.
- Prepared reports for audits, inspections, and quality assurance purposes.
- Handled customer concerns or complaints professionally and empathetically.
Faculty Member
Tarlac State University
06.2008 - 03.2010
- Delivered lectures and facilitated discussions in assigned courses.
- Developed course syllabi, lesson plans, and instructional materials.
- Designed and administered assessments, exams, and grading systems.
Hospital Pharmacist
Tarlac Provincial Hospital
09.2006 - 07.2007
- Reviewed and verified physician prescriptions for accuracy and appropriateness.
- Dispensed medications and provided instructions on proper dosage and administration.
- Educate patients and healthcare staff on medication use, side effects, storage, and compliance, especially during discharge counseling.
- Maintained accurate records of controlled substances and ensured compliance with hospital, local, and national drug regulations.
Education
Bachelor of Science - Pharmacy
Central Luzon Doctors' Hospital
Philippines03-2002
Skills
- Medical Terminology
- Customer service
- Microsoft office
- Data entry
- Attention to detail
- Calendar management
- Meeting scheduling
- Problem-solving
- File organization
- Task prioritization
- CRM management
- Database maintenance
- Spreadsheet management
Affiliations
Philippine Pharmaceutical Association, Member 08/2002 | Philippines
Certification
Registered Pharmacist
Interests
Online courses on Health Care Management, Telehealth trends and innovations, Podcast listening, Digital productivity tools, Cooking or meal planning
Timeline
Health Care Virtual Assistant
Hello Rache
10.2025 - Current
Administrative Assistant
Hello Rache
03.2025 - 08.2025
Practice Manager
Hello Rache
07.2020 - 02.2025
Senior Pharmacist
Watsons Personal Care Store
06.2014 - 12.2016
Faculty Member
Tarlac State University
06.2008 - 03.2010
Hospital Pharmacist
Tarlac Provincial Hospital
09.2006 - 07.2007
Bachelor of Science - Pharmacy
Central Luzon Doctors' Hospital