Ley- an Perez
Customer Service Associate
San Jose Del Monte
Overview
12
12
years of professional experience
1
1
Language
Work History
Health Advocate
CONCENTRIX PHILIPPINES
QUEZON CITY
11.2022 - 08.2023
- Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
- Developed family service plan and intervention strategies for clients and families served by program.
- Facilitated and advocated for client access to services for education, housing, health care, legal and counseling assistance.
- Helped members navigate enrollment process and choose appropriate options.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Maintained full and current understanding of available plans, products and services.
- Resolved problems related to benefits, eligibility and claims.
- Handled more than [Number] daily inbound calls from health plan customers.
- Targeted specific community groups with wellness and disease management information.
- Participated in health promotion campaigns to raise awareness of health issues.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Collaborated with local organizations to expand health services and resources.
- Developed and implemented training classes to educate team members and community residents.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Engaged clients in health-related activities to enhance overall well-being.
- Handled more than 50 daily inbound calls from health plan customers
Customer Service Associate
EXPERT GLOBAL SOLUTION FORMERLY APAC THEN NCO
QUEZON CITY
10.2012 - 07.2023
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Responded proactively and positively to rapid change
CARE GIVER DIABETIC PATIENT
PRIVATE FAMILY DUBAI UAE
DUBAI UAE
01.2017 - 02.2019
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained clean, safe, and well-organized patient environment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with patient transfers and ambulation.
- Scheduled and accompanied clients to medical appointments.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
- Provided adjunct care by administering enemas, douches, nonsterile dressings and heat treatments.
- Scheduled yoga and water exercises for individual clients to aid in pain reduction.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Restocked pharmacy and unit supply by discarding expired items and ordering new supplies.
- Ran errands for patients, did shopping, and picked up other necessities.
- Collected and transported specimens to prepare for lab testing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Fraud Analyst
CONVERGYS PHILIPPINES
QUEZON CITY
08.2013 - 09.2016
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations
- Implemented internal controls to maintain integrity and accuracy of financial records
- Tracked fraud cases and monitored trends to develop strategies for prevention
Customer Service Associate
ADITYA BIRLA MINACS PHILIPPINES INCORPORATED
MAKATI CITY
01.2012 - 08.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Approximately not lower than 50 calls a day.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor of Science - Nursing
First City Providential College
San Jose Del Monte BulacanSkills
Health insurance plan knowledge
undefinedTimeline
Health Advocate
CONCENTRIX PHILIPPINES
11.2022 - 08.2023
CARE GIVER DIABETIC PATIENT
PRIVATE FAMILY DUBAI UAE
01.2017 - 02.2019
Fraud Analyst
CONVERGYS PHILIPPINES
08.2013 - 09.2016
Customer Service Associate
EXPERT GLOBAL SOLUTION FORMERLY APAC THEN NCO
10.2012 - 07.2023
Customer Service Associate
ADITYA BIRLA MINACS PHILIPPINES INCORPORATED
01.2012 - 08.2012
Bachelor of Science - Nursing
First City Providential College
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