LEXTER JOHN B. RODELAS

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Communicated with clients to verify roots and causes of computer problems.
• Monitored systems in operation and quickly troubleshot errors.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Collaborated with outside departments to implement system-wide improvements.
• Patched software and installed new versions to eliminate security problems and protect data.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Connected to computer of client using remote link to install programs and applications.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Researched and identified solutions to technical problems.

• Performing remote troubleshooting (software/hardware) through diagnostic L1 and L2 supports such as (Servers, Firewalls, IP Phones, Microsoft, Printers, Scanner, CCTV & Routers
• Determining the best solution based on the issue and details provided by the client
• Provide accurate information on IT products and services
• Record events and problems and their solution in logs
• Follow up and update the client’s status
• Work with the team and coordinate with the Onsite
• Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
• Performed preventative maintenance to keep tools and equipment functional.
• Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Tested and analyzed equipment design and performance feasibility to determine potential ROI.

• Assist the Instructor in teaching and handling the students on troubleshooting and configuration, offer assistance to students if in case they are unable to complete the activity, and clarify their concerns in lessons
• Responsible for maintaining and keeping pc desktop in working order.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Performs upgrades, and installation of software, and handles the maintenance of hardware. .
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Assisted with implementation and support of network monitoring tools.

Installing CCTV DVR/NVR, Switches, PC/Laptop, Cable Management, guiding teachers on how to use and control applications for their students.

• Managed maintenance data records and tracked operating information for onsite reference.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.