LEXTER SANCHEZ
LEAD AGENT
QUEZON CITY
Summary
Detail-oriented team player with strong organizational skills. Ability to work on many tasks simultaneously in a high-pressure environment with a high degree of accuracy. Ability to navigate through multiple systems at once.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Lead Agent
JBS8 BOOKING SERVICES
Manila City
Jun.2023 - Current
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Maintained and updated corporate traveler profiles with current information.
- Kept abreast of all airline rules and regulatory requirements.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group, delegating tasks and providing feedback.
Sales and Ticketing Agent
JBS8 BOOKING SERVICES
MANILA CITY
06.2016 - 05.2023
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Advised clients on requirements relating to destinations and confirmed flight details for each reservation.
- Handled sensitive information with professionalism and discretion.
- Kept,all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Administrative Assistant
Office of the Director-Admin DWPH - Bureau of Research and Standards
QUEZON CITY
01.2016 - 03.2016
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Science - Marketing Management
Access Computer College
2/F & 3/F Access Main Building, CM Recto Avenue Co 06.2012 - 05.2016
Skills
Decision-Making
Timeline
Lead Agent
JBS8 BOOKING SERVICES
Jun.2023 - Current
Sales and Ticketing Agent
JBS8 BOOKING SERVICES
06.2016 - 05.2023
Administrative Assistant
Office of the Director-Admin DWPH - Bureau of Research and Standards
01.2016 - 03.2016
Bachelor of Science - Marketing Management
Access Computer College
06.2012 - 05.2016