Luis Jr Andres
Operations Manager
San Mateo, Province Of Rizal
Summary
Dedicated and results-oriented leader with seven years of experience in the field. Possesses a solid foundation in telecommunication operations, outstanding communication abilities, and expertise in business and financial management. Proficient in fostering strong client relationships, nurturing effective leaders, and overseeing complex projects. Eager to leverage these skills to translate actions into successful outcomes.
Overview
8
8
years of professional experience
Work History
Transition Manager
Afni
06.2018 - Current
- Cultivated relationships with the company and account stakeholders across various departments to facilitate collaboration on strategic initiatives during foundational skill training, product-specific training, and the learning lab period.
- Streamlined transition processes and developmental frameworks by implementing effective project management methodologies and communication strategies.
- Fostered a positive work environment by addressing employee concerns promptly and proactively managing resistance to change.
- Being flexible and adaptable to changes, and always ready to go the extra mile in supporting the transition coaches for them to be successful.
Subject Matter Expert
Concentrix
05.2017 - 04.2018
- Enhanced team performance by providing expert guidance to junior team members.
- Providing feedback to team members and correcting the opportunities to result in a positive outcome.
- Being responsible and accountable for the actions, especially in providing resolutions to the team members.
Education
Bachelor in Industrial Technology - Restaurant And Food Service Management
Marikina Polytechnic University
Marikina City, Metro Manila, Philippines 05.2001 -
Skills
Innovation and creativity
Business analysis
Teamwork and collaboration
Problem-solving
MS office
Multitasking Abilities
Root-cause analysis
Coaching and mentoring
Accomplishments
Top Operations Manager for 2024 in Afni
ACM Certified since 2023
Fostered strong client relationship through critical reporting, improving efficiency, compliance and quality.
Developed transition programs to address knowledge gaps and optimize processes while maintaining service standards.
Participated with HR in hiring, onboarding or training development and performance management.
Timeline
Transition Manager
Afni
06.2018 - Current
Subject Matter Expert
Concentrix
05.2017 - 04.2018
Bachelor in Industrial Technology - Restaurant And Food Service Management
Marikina Polytechnic University
05.2001 -
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