LEVINE FORTALEZA
Quezon City, Metro Manila
Summary
Experienced with contract renewals, data entry, analysis, ensuring high levels of customer satisfaction. Utilizes strategic approaches to manage and streamline renewal process, fostering long-term relationships. Knowledge of effective communication achieve favorable outcomes.
Overview
7
7
years of professional experience
Work History
Account Management and Renewal Specialist
Proview Global Administration Inc.
06.2023 - Current
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Maintained detailed records of all renewal activities, providing valuable data for future analysis and decisionmaking.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Performed routine data entry or document management.
Quality Auditor Intern
Carelon Global Solutions, Inc.
08.2021 - 05.2023
- Company Overview: (Former Legato Health Technologies Philippines, Inc.)
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
- Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
- Assisted management in developing effective quality control strategies based on audit findings.
Provider Data Management Spec I
Carelon Global Solutions, Inc.
03.2021 - 08.2021
- Company Overview: (Former Legato Health Technologies Philippines, Inc.)
- Streamlined data entry processes for increased efficiency and reduced errors.
- Assisted in the development of automated systems for improved provider data management, reducing manual input errors.
- Enhanced provider data accuracy by conducting thorough audits and reviews of the database.
- Supported providers with accurate data entry and maintenance, fostering positive relationships between providers and the organization.
Customer Service Representative
Inspiro
10.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Sitel
05.2020 - 09.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Hinduja Global Solutions
09.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Student Teacher
Balara High School
09.2017 - 11.2017
- Company Overview: (On-the Job Training)
- (On-the Job Training)
- Worked with classroom teacher to learn about current standards and best practices.
Education
Bachelor of Science - Secondary Education
Mary The Queen College of Quezon City
Quezon City, Metro Manila, Philippines01.2018
Skills
- Well-disciplined
- Service and Support
- Goal-oriented mindset
- Client satisfaction focus
- Filing systems
- Document verification
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Office administration
- Data entry
- Documentation review
- Computer literacy
- Professionalism
- Document preparation
Languages
English
Filipino
Timeline
Account Management and Renewal Specialist
Proview Global Administration Inc.
06.2023 - Current
Quality Auditor Intern
Carelon Global Solutions, Inc.
08.2021 - 05.2023
Provider Data Management Spec I
Carelon Global Solutions, Inc.
03.2021 - 08.2021
Customer Service Representative
Inspiro
10.2020 - 01.2021
Customer Service Representative
Sitel
05.2020 - 09.2020
Customer Service Representative
Hinduja Global Solutions
09.2019 - 03.2020
Student Teacher
Balara High School
09.2017 - 11.2017
Bachelor of Science - Secondary Education
Mary The Queen College of Quezon City
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