Levi Jr Canlas
Data Analytics Manager
Davao
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Data Analytics Manager
Sutherland Global Services
01.2015 - Current
- Designed and implemented customized dashboards that provided real-time insights into business performance.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Designed and implemented an automated solution to streamline the ETL (Extract, Transform, and Load) process for client data.
Site Performance Manager
Sutherland Global Services
07.2013 - 12.2014
- Balanced short-term results with long-term strategies by prioritizing projects according to overarching business objectives.
- Championed professional development initiatives that enhanced employee skill sets and broadened career prospects.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Streamlined internal processes for more effective workflow, reducing bottlenecks and improving overall performance.
- Developed targeted incentive programs to boost employee morale and drive higher levels of achievement.
- Led teams to drive results and meet production, quality and safety goals.
- Established clear communication channels for employees to voice concerns, promoting a healthier work environment.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
Associate Manager - Reporting
Sutherland Global Services
07.2011 - 07.2013
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Enhanced team productivity by implementing efficient project management strategies.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Streamlined processes for increased efficiency and cost savings within the department.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Facilitated effective communication across departments to ensure seamless project execution.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
Reports Specialist
Sutherland Global Services
07.2009 - 07.2011
- Enhanced report accuracy by standardizing data collection and analysis methods.
- Conducted thorough research on industry trends and best practices in reporting methodologies to stay current with evolving standards.
- Managed multiple concurrent projects ensuring timely completion without compromising on quality or accuracy.
- Leveraged advanced analytics tools to derive actionable insights from collected data, providing valuable input for decision-making processes.
- Developed customized reports for various stakeholders, addressing unique requirements and needs.
- Collaborated with cross-functional teams to gather relevant information for comprehensive reporting.
- Created templates for commonly used reports, expediting report preparation processes while maintaining high-quality standards.
Reports Analyst
Sutherland Global Services
08.2007 - 07.2009
- Developed customized reports for various departments, enhancing decision-making capabilities.
- Optimized reporting systems for faster access to critical business information.
- Evaluated current reporting practices in order to identify areas for improvement and optimization potential.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Conducted thorough quality checks on all reports, ensuring accurate and reliable results.
- Enhanced user experience by creating interactive dashboards tailored to end-user needs.
- Proactively communicated findings with relevant stakeholders through clear explanations and visualizations.
Recruiting, Training & Organizational Dev't Clerk
Trust International Paper Corporation (TIPCO)
08.2006 - 05.2007
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
Technical Support Representative
Alorica
02.2006 - 07.2006
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Documentation Specialists
Luen Thai International Group Philippines Inc.
01.2005 - 01.2006
- Organized routine interdepartmental meetings to facilitate effective communication and collaboration regarding documentation updates.
- Improved document organization by implementing a comprehensive filing system for easy access and retrieval.
- Developed and edited template contracts with changes in company's service lines or new developments.
- Transmitted documents, organized revisions and tracked changes.
Computer Technician
Angeles City Government
01.2002 - 01.2005
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Implemented data backup solutions to protect vital company information from potential loss.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
Education
Diploma - Computer Technology
Systems Plus College Foundation
Angeles City, Province Of Pampanga, Philippines 04.2001 -
Skills
Proficient in Microsoft Excel
Web Scraping
Knowledgeable in SQL
Familiar with Microsoft Power BI, DOMO and Tableau
Staff Management, Strategic Planning, Team Player
Timeline
Data Analytics Manager
Sutherland Global Services
01.2015 - Current
Site Performance Manager
Sutherland Global Services
07.2013 - 12.2014
Associate Manager - Reporting
Sutherland Global Services
07.2011 - 07.2013
Reports Specialist
Sutherland Global Services
07.2009 - 07.2011
Reports Analyst
Sutherland Global Services
08.2007 - 07.2009
Recruiting, Training & Organizational Dev't Clerk
Trust International Paper Corporation (TIPCO)
08.2006 - 05.2007
Technical Support Representative
Alorica
02.2006 - 07.2006
Documentation Specialists
Luen Thai International Group Philippines Inc.
01.2005 - 01.2006
Computer Technician
Angeles City Government
01.2002 - 01.2005
Diploma - Computer Technology
Systems Plus College Foundation
04.2001 -