Levi Jr Canlas
Data Analytics Manager
Davao
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Data Analytics Manager
Sutherland Global Services
01.2015 - Current
- Designed and implemented customized dashboards that provided real-time insights into business performance.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Designed and implemented an automated solution to streamline the ETL (Extract, Transform, and Load) process for client data.
Site Performance Manager
Sutherland Global Services
07.2013 - 12.2014
- Balanced short-term results with long-term strategies by prioritizing projects according to overarching business objectives.
- Championed professional development initiatives that enhanced employee skill sets and broadened career prospects.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Streamlined internal processes for more effective workflow, reducing bottlenecks and improving overall performance.
- Developed targeted incentive programs to boost employee morale and drive higher levels of achievement.
- Led teams to drive results and meet production, quality and safety goals.
- Established clear communication channels for employees to voice concerns, promoting a healthier work environment.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
Associate Manager - Reporting
Sutherland Global Services
07.2011 - 07.2013
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Enhanced team productivity by implementing efficient project management strategies.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Streamlined processes for increased efficiency and cost savings within the department.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Facilitated effective communication across departments to ensure seamless project execution.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
Reports Specialist
Sutherland Global Services
07.2009 - 07.2011
- Enhanced report accuracy by standardizing data collection and analysis methods.
- Conducted thorough research on industry trends and best practices in reporting methodologies to stay current with evolving standards.
- Managed multiple concurrent projects ensuring timely completion without compromising on quality or accuracy.
- Leveraged advanced analytics tools to derive actionable insights from collected data, providing valuable input for decision-making processes.
- Developed customized reports for various stakeholders, addressing unique requirements and needs.
- Collaborated with cross-functional teams to gather relevant information for comprehensive reporting.
- Created templates for commonly used reports, expediting report preparation processes while maintaining high-quality standards.
Reports Analyst
Sutherland Global Services
08.2007 - 07.2009
- Developed customized reports for various departments, enhancing decision-making capabilities.
- Optimized reporting systems for faster access to critical business information.
- Evaluated current reporting practices in order to identify areas for improvement and optimization potential.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Conducted thorough quality checks on all reports, ensuring accurate and reliable results.
- Enhanced user experience by creating interactive dashboards tailored to end-user needs.
- Proactively communicated findings with relevant stakeholders through clear explanations and visualizations.
Recruiting, Training & Organizational Dev't Clerk
Trust International Paper Corporation (TIPCO)
08.2006 - 05.2007
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
Technical Support Representative
Alorica
02.2006 - 07.2006
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Documentation Specialists
Luen Thai International Group Philippines Inc.
01.2005 - 01.2006
- Organized routine interdepartmental meetings to facilitate effective communication and collaboration regarding documentation updates.
- Improved document organization by implementing a comprehensive filing system for easy access and retrieval.
- Developed and edited template contracts with changes in company's service lines or new developments.
- Transmitted documents, organized revisions and tracked changes.
Computer Technician
Angeles City Government
01.2002 - 01.2005
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Implemented data backup solutions to protect vital company information from potential loss.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
Education
Diploma - Computer Technology
Systems Plus College Foundation
Angeles City, Province Of Pampanga, Philippines 04.2001 -
Skills
Proficient in Microsoft Excel
undefinedTimeline
Data Analytics Manager
Sutherland Global Services
01.2015 - Current
Site Performance Manager
Sutherland Global Services
07.2013 - 12.2014
Associate Manager - Reporting
Sutherland Global Services
07.2011 - 07.2013
Reports Specialist
Sutherland Global Services
07.2009 - 07.2011
Reports Analyst
Sutherland Global Services
08.2007 - 07.2009
Recruiting, Training & Organizational Dev't Clerk
Trust International Paper Corporation (TIPCO)
08.2006 - 05.2007
Technical Support Representative
Alorica
02.2006 - 07.2006
Documentation Specialists
Luen Thai International Group Philippines Inc.
01.2005 - 01.2006
Computer Technician
Angeles City Government
01.2002 - 01.2005
Diploma - Computer Technology
Systems Plus College Foundation
04.2001 -
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