LEVIE JAMES SENO
Tourism Officer
Sibagat
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
College Instructor
Saint Francis Xavier College
2023.01 - Current
- Wrote reading lists to optimize student experience and enhance understandings of Business Courses.
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Facilitated mock job interviews for student skill-building and promoted potential networking opportunities.
Tourism Officer
Provincial Government Of Agusan Del Sur
2017.01 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
Tour Guide
Department Of Tourism Caraga
2013.04 - Current
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Collected and deposited payments from guests.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Senior Officer
Dream Cruises
2016.04 - 2016.12
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Produced staffing matrix to provide adequate coverage of department.
- Recommended and implemented successful strategies to maximize revenue.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Education
Master of Science - Public Administration
Caraga State University
Butuan City 2001.04 -
Bachelor of Science - Hotel And Restaurant Management
Mindanao State University
Marawi City 2001.04 -
Skills
Creative Instruction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
College Instructor
Saint Francis Xavier College
2023.01 - Current
Tourism Officer
Provincial Government Of Agusan Del Sur
2017.01 - Current
Senior Officer
Dream Cruises
2016.04 - 2016.12
Tour Guide
Department Of Tourism Caraga
2013.04 - Current
Master of Science - Public Administration
Caraga State University
2001.04 -
Bachelor of Science - Hotel And Restaurant Management
Mindanao State University
2001.04 -
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