LEVI POLICARPIO
Customer Service Associate
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Transparent BPO
04.2023 - Current
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Acting Team Leader
Transparent BPO
07.2023 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
Customer Service Representative
Teletech Customer Care
10.2022 - 12.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Amazon Operations
11.2021 - 03.2022
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
Education
High School Diploma -
Sacred Heart Academy
Bulacan 04.2001 -
Bachelor of Science - Nursing
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines 04.2001 -
Skills
- Live chat support
- MS Office
- Administrative and Office Support
- Teamwork and Collaboration
- Zendesk Expertise
- Excellent Communication
Accomplishments
Recognized and awarded as Customer Service of the Year 2023-2024.
Circle of Champions Awardee, Month of June 2023.
Timeline
Acting Team Leader
Transparent BPO
07.2023 - 09.2023
Customer Service Representative
Transparent BPO
04.2023 - Current
Customer Service Representative
Teletech Customer Care
10.2022 - 12.2022
Customer Service Representative
Amazon Operations
11.2021 - 03.2022
High School Diploma -
Sacred Heart Academy
04.2001 -
Bachelor of Science - Nursing
Our Lady of Fatima University
04.2001 -
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