LE THI THANH THUY

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Handle tasks related to payment such as transfer, reconsolidation report...
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Educated staff on organizational mission and goals to help employees achieve success.
• Arrange work schedules
• Evaluate and record employee KPIs

• Timekeeping
• Payroll processing
• Event preparation/decoration
• Post job advertisements for recruitment
• Handle visa paperwork for foreign teachers, book flight tickets and hotel accommodations for business trips
• Prepare and organize paperwork and documents
• Coordinate with suppliers for school facilities and equipment
• Translate/assist tasks related to the School Manager and Boss

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
• Enhanced customer satisfaction by providing timely and accurate information on products and services.
• Record, store, and secure customer information
• Constantly learning about the company's culture, service, and standard work

• Responsible for monthly sales
• Daily and monthly report to the boss
• Sale and Marketing plan
• Liaise with suppliers for gym supplements
• Handle customer feedback and complain
• Responsible to provide training and quality assurance within the company
• Be in charge of petty cash such as office expense payments, allowance for employees, …
• Be in charge of office facilities, stationaries, bill of electricity/water/telephone/internet…
• Support to solve incurred problems and event organization in the company
• Schedule working shift

• Company Overview: Gambling Company
• Understanding and resolving customers' issue
• Handle inbound/outbound calls, email, live chat
• Collect customer feedback and send to the involved department
• Support another department regarding information or anything related to customer
• Launch promotions from the Marketing department
• Contact customers and offer current promotions
• Co-operate with other departments in case needed
• Contact suppliers and deal for the promotions
• Contact suppliers for the advertisement
• Offer promotions, discuss and launch promotions
• Monitor the team's KPIs
• Schedule working shift
• Liaise with suppliers, agents, and clients..
• For solving the necessary problems to support the team
• Responsible to provide training and quality assurance within the company
• Responsible to monitor and analyze the interactions between customer service support and clients
• Responsible to conduct quality assurance audits, analyzing results, and providing coaching
• Update all employees' knowledge about new services provided by the company, changed conditions
• Prepare all the specified reports and other work documentation on time
• To be able to address training needs with complete courses
• Monitor inbound and outbound all client's communication channels according to the QA standards
• Gambling Company
• Achievement: Increase sales by 10% - 20% during 3 years
• Achievement: 35% of customers back to company

• Understanding the client, and coming up with a customer's issue
• Fixing or improving a particular component of a client's business is the broadest duty
• Handle/solving customer's complaints via email

*** Promoted to Team Leader after 1 year

• Schedule working shift
• Be in charge of the productivity of the team and matters relating to HR

• Invoicing and all problem regarding to billing
• Be in charge of petty cash of Vietnam office such as office expense payment, allowance for employees, …
• Answer and manage customer enquiry phone line and email inbox
• Liaise with distributors, agents, retailers, resorts..
• Book services on flight, flight ticket & hotel bookings..