Lester Lumen
Restaurant Supervisor
Dasmarinas City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Jr. Head Waiter
Oceania Cruises
Miami Florida
07.2017 - 04.2020
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
Waiter
Oceania Cruises
Miami Florida
01.2009 - 06.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained new servers on restaurant policies and procedures.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Assistant Waiter
Oceania Cruises
Miami Florida
09.2007 - 12.2008
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Utility
Oceania Cruises
Miami Florida
02.2007 - 09.2007
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Assistant Waiter
Saga Cruises
Southampton
10.2005 - 08.2006
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Shangri-La Hotel
Makati
05.2004 - 06.2005
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Bachelor of Science - Hotel And Restaurant Management
Emilio Aguinaldo College
Malate Manila 06.2000 - 03.2004
High School Diploma -
Sta. Clara Parish School
Pasay City 06.1996 - 03.2000
Skills
Guest relations management
undefinedTimeline
Jr. Head Waiter
Oceania Cruises
07.2017 - 04.2020
Waiter
Oceania Cruises
01.2009 - 06.2017
Assistant Waiter
Oceania Cruises
09.2007 - 12.2008
Restaurant Utility
Oceania Cruises
02.2007 - 09.2007
Assistant Waiter
Saga Cruises
10.2005 - 08.2006
Waiter
Shangri-La Hotel
05.2004 - 06.2005
Bachelor of Science - Hotel And Restaurant Management
Emilio Aguinaldo College
06.2000 - 03.2004
High School Diploma -
Sta. Clara Parish School
06.1996 - 03.2000
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