Lester Kenneth Timbang
Call Center Representative
Lapu-Lapu City, Province of Cebu
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Provider Advocate Specialist
Optum
2022.06 - Current
- I work as a chat agent providing information regarding claims and different member information for the provider including referral and authorization creation.
Sales Development Representative
Eastwest BPO
2021.09 - 2022.02
- Homebased work
- Prequalify customers for health insurance.
Customer Service Representative
Conduent
2019.10 - 2020.03
- Receive inbound calls to provide updates about insurance payouts
Customer Service Representative
The Results Companies
2016.04 - 2017.10
- Receive inbound calls for a telecommunications company
- Handles billing and technical concern
- One of metric hitter of my time
Customer Service Representative
Eperformax
2015.03 - 2016.02
- Receive Inbound calls for ebay.
- Handles multiple concerns for seller and buyers.
Education
BSIT
University of Cebu
2013.06 - 2013.12
Skills
- Customer Service Representative
Performed detailed document review and organized records for streamlined retrieval
Patience and tolerance
Complaint handling
Language fluency
Empathy display
Timeline
Provider Advocate Specialist
Optum
2022.06 - Current
Sales Development Representative
Eastwest BPO
2021.09 - 2022.02
Customer Service Representative
Conduent
2019.10 - 2020.03
Customer Service Representative
The Results Companies
2016.04 - 2017.10
Customer Service Representative
Eperformax
2015.03 - 2016.02
BSIT
University of Cebu
2013.06 - 2013.12