Lester Kenneth Timbang
Call Center Representative
Lapu-Lapu City, Province of Cebu
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Provider Advocate Specialist
Optum
06.2022 - Current
- I work as a chat agent providing information regarding claims and different member information for the provider including referral and authorization creation.
Sales Development Representative
Eastwest BPO
09.2021 - 02.2022
- Homebased work
- Prequalify customers for health insurance.
Customer Service Representative
Conduent
10.2019 - 03.2020
- Receive inbound calls to provide updates about insurance payouts
Customer Service Representative
The Results Companies
04.2016 - 10.2017
- Receive inbound calls for a telecommunications company
- Handles billing and technical concern
- One of metric hitter of my time
Customer Service Representative
Eperformax
03.2015 - 02.2016
- Receive Inbound calls for ebay.
- Handles multiple concerns for seller and buyers.
Education
BSIT
University of Cebu
06.2013 - 12.2013
Skills
- Customer Service Representative
Performed detailed document review and organized records for streamlined retrieval
Patience and tolerance
Complaint handling
Language fluency
Empathy display
Timeline
Provider Advocate Specialist
Optum
06.2022 - Current
Sales Development Representative
Eastwest BPO
09.2021 - 02.2022
Customer Service Representative
Conduent
10.2019 - 03.2020
Customer Service Representative
The Results Companies
04.2016 - 10.2017
Customer Service Representative
Eperformax
03.2015 - 02.2016
BSIT
University of Cebu
06.2013 - 12.2013
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