Lester Joseph Milan
Valenzuela City
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
13
13
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Professional
Accenture
04.2024 - 01.2025
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
Member Service Advocate
Sequential Technology Inc.
10.2023 - 02.2024
- Checking member's claim for there medication
- Check Denial reasons for medications
- Assisting students with their existing school loan
- Teaching to have knowledge in prolonging there payment with there loan
Customer Service Representative
Global Payments
05.2023 - 10.2023
- Assisting customers with inquiry for credit card transactions
- Support role for other agents
Customer Service Representative
Telus International
07.2021 - 03.2022
- Assisting customers with payment, tech support, and sales
- Assisting customers with payment account support and billing
Customer Service Representative
Sutherland Global Service
02.2020 - 06.2021
Customer Service Representative
Ibex Global
07.2019 - 11.2019
Technical Installer
Columbia Technologies Inc
07.2018 - 01.2019
- Installation of System unit
- Basic Networking
Bagger
Savemore
11.2013 - 04.2014
- Helping Customers in packing there groceries
Factory Worker
Flexible Products Packaging Products Corp
10.2011 - 04.2012
- Helper / Re-filler of material to the machine for continues production of plastic film
- Assisting in Task in Machine Operations
Education
Bachelor of Science - Information Technology
Our Lady Of Lourdes College
Valenzuela, 00Skills
Customer service excellence
Payment processing
Call center experience
Timeline
Customer Service Professional
Accenture
04.2024 - 01.2025
Member Service Advocate
Sequential Technology Inc.
10.2023 - 02.2024
Customer Service Representative
Global Payments
05.2023 - 10.2023
Customer Service Representative
Telus International
07.2021 - 03.2022
Customer Service Representative
Sutherland Global Service
02.2020 - 06.2021
Customer Service Representative
Ibex Global
07.2019 - 11.2019
Technical Installer
Columbia Technologies Inc
07.2018 - 01.2019
Bagger
Savemore
11.2013 - 04.2014
Factory Worker
Flexible Products Packaging Products Corp
10.2011 - 04.2012
Bachelor of Science - Information Technology
Our Lady Of Lourdes College
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