Leslie Joy Calanday
Fresh Graduate
Dasmariñas
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
HR Assistant Trainee
HCG Hocheng Philippines Corpoation
Dasmariñas Cavite
03.2022 - 06.2022
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Screened applicant resumes and coordinated with phone interviews.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Set up orientations and initial training for new employees.
- Converted employee status from temporary to permanent.
Customer Service Associate
Alorica
Quezon City
09.2021 - 02.2022
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Increased efficiency and team productivity by promoting operational best practices.
Quality Analyst Trainee
Accenture Philipines
Mandaluyong City
01.2018 - 04.2018
- Worked within applicable standards, policies and regulatory guidelines to promote excellent working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Bachelor of Science - Business Operations Management
De La Salle University - Dasmariñas
City Of Dasmariñas, Cavite, Philippines 08.2018 - 09.2022
Senior High School Diploma - Accounting And Business Management (ABM) Track
Asia Pacific College
Makati City, Philippines 06.2016 - 05.2018
Skills
Mail handling
Computer literacy
Administrative support
Team Player
Monitoring
Effective planning
Research design
Experiment development
Research reporting
Succession planning
Organizational Development
Team Building
Timeline
HR Assistant Trainee
HCG Hocheng Philippines Corpoation
03.2022 - 06.2022
Customer Service Associate
Alorica
09.2021 - 02.2022
Bachelor of Science - Business Operations Management
De La Salle University - Dasmariñas
08.2018 - 09.2022
Quality Analyst Trainee
Accenture Philipines
01.2018 - 04.2018
Senior High School Diploma - Accounting And Business Management (ABM) Track
Asia Pacific College
06.2016 - 05.2018