Leslie Ann Niña Ararao
Pampanga
Summary
Results-driven Service and Logistics Manager with expertise in team leadership, performance management, and customer satisfaction. Enhanced operational efficiency through data analysis and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service and Logistic Manager
LTE Concrete Solutions Inc.
Quezon City, Metro Manila, Philippines
03.2017 - Current
- Oversaw project timelines and resource allocation to ensure efficient workflow and on-time delivery.
- Developed and implemented quality control processes to enhance product reliability and customer satisfaction.
- Mentored team members, fostering skill development and promoting a culture of continuous improvement.
- Collaborated with cross-functional teams to streamline operations and optimize production efficiency.
- Analyzed operational data to identify trends, driving strategic decisions for process enhancements.
- Managed client relationships, addressing concerns promptly to maintain high levels of service satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Representative Manager
Galleon Enterprises
Bacolod City, Province Of Negros Occidental, Philippines (Remote)
04.2014 - 01.2017
- Led sales team to exceed quarterly targets through effective training and performance management.
- Developed and implemented strategic sales plans to expand market reach and increase revenue.
- Analyzed market trends and competitor activities to inform product positioning and pricing strategies.
- Fostered strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Mentored junior sales representatives, promoting skill development and career growth within the team.
- Collaborated with marketing teams to create targeted campaigns that drove lead generation efforts.
- Evaluated team performance metrics, implementing corrective actions to optimize overall productivity.
- Developed a high-performing sales team through regular training, coaching, and performance evaluations.
Education
Bachelor of Science And Office Administration
Bacolod City College
Bacolod City04-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Operations management
- Performance management
- Staff development
- Sales techniques
- Policy implementation
- Schedule preparation
- Sales management
- Performance evaluations
- Key performance indicators
- Clear communication
- Safety procedures
- Work prioritization
- Policy and procedure development
- Inventory management
- Positive attitude
- Problem resolution
- Effective communication
- Multitasking
- Multitasking Abilities
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Service and Logistic Manager
LTE Concrete Solutions Inc.
03.2017 - Current
Sales Representative Manager
Galleon Enterprises
04.2014 - 01.2017
Bachelor of Science And Office Administration
Bacolod City College