Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Ann Cabiluna

Malaybalay, Province Of Bukidnon,BUK

Summary

Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.

Overview

14
14
years of professional experience

Work History

Housekeeping Room Attendant

Bukidnon Suites
10.2020 - Current
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

Lifeguard

Miral Experiences
05.2019 - 10.2019
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Promoted water safety awareness with educational presentations to community groups.
  • Streamlined rescue procedures by implementing an effective communication system among staff members.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Responded to patron incidents in professional and timely manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Housekeeper

Meena Palace ( Royal Palace)
09.2014 - 01.2019
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Ensured all rooms met palace cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked master's bedroom by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environment in the palace by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Changed bed linens and collected soiled linens for cleaning.
  • Operated electronic backpack vacuums and floor sweepers.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Waitress/Customer Service Representative

Daehan Coffee Garden
02.2010 - 07.2013
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Bachelor of Science - Hotel And Restaurant Management

Bukidnon State University
Malaybalay, Province Of Bukidnon, Philippines

Skills

  • Guest Relations
  • Window Cleaning
  • Ordering Cleaning Supplies
  • Sorting and Washing Laundry
  • Customer Service-Focused
  • Maintenance Coordination
  • Supply Inventory Management

Languages

English
Advanced (C1)

Timeline

Housekeeping Room Attendant

Bukidnon Suites
10.2020 - Current

Lifeguard

Miral Experiences
05.2019 - 10.2019

Housekeeper

Meena Palace ( Royal Palace)
09.2014 - 01.2019

Waitress/Customer Service Representative

Daehan Coffee Garden
02.2010 - 07.2013

Bachelor of Science - Hotel And Restaurant Management

Bukidnon State University

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Leslie Ann Cabiluna