Leslie Tamse
Administrator
Cagayan De Oro City
Summary
Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Administrator / Customer Service Coordinator
MHE-Demag (P) Inc.
Paranaque City
03.2019 - Current
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Create all service and parts calls in SAP/Siebel to generate service orders for all service jobs prior to execution in order to ensure records are complete and accurate for subsequent billing purposes.
- Troubleshoot employee concerns and recommended corrective actions to resolve issues.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Organized, facilitated and participated in community service efforts.
- Edited documents to improve accuracy of language, flow, and readability.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
HR Staff
Caraga State University - Cabadbaran Campus
Cabadbaran City
08.2016 - 03.2019
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Performed budget analysis to control expenditures and predict future budget needs.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Customer Service Representative
TeleTech Customer Care Management Philippines, Inc.
Cebu City
02.2016 - 05.2016
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
Budget Assistant
Department of Social Welfare and Development XIII
Butuan City
10.2014 - 01.2016
- Records the Appropriations, Allotments, Obligations, and Disbursements in the registries, as well as in the computerized system e.g Unified Reporting System, eBudget;
- Review, records/encodes all the received requests for funding and other documents from various Office/Bureau/Service (OBS);
- Prepares monthly Status of Allotment, Sub-Allotment and Utilization of fund allocation
- Review of submitted Project Procurement Management Plan;
- Encode/control all the Obligation Request and Status (ORS), and Budget Utilization Request (BUR) in the URS and ensure that funds is available;
- Generation of budgetary reports through the URS;
- Monitor the allotment balances per program/project/activity (P/A/P) of the Department; and
- Prepare draft letters, memoranda and the likes. And performs other tasks that may be assigned by the immediate supervisor/s
Education
Bachelor of Science - Business Administration Major in Management
Mindanao State University - Main Campus
Marawi City, Philippines 06.2010 - 04.2014
Skills
Customer service support
Timeline
Administrator / Customer Service Coordinator
MHE-Demag (P) Inc.
03.2019 - Current
HR Staff
Caraga State University - Cabadbaran Campus
08.2016 - 03.2019
Customer Service Representative
TeleTech Customer Care Management Philippines, Inc.
02.2016 - 05.2016
Budget Assistant
Department of Social Welfare and Development XIII
10.2014 - 01.2016
Bachelor of Science - Business Administration Major in Management
Mindanao State University - Main Campus
06.2010 - 04.2014
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