LESLIE DEL ROSARIO SERICON
Patience Financial Advocate
Mandaue City
Summary
Detail-oriented and dedicated professional with over 5 years of experience in delivering exceptional client support and administrative assistance. Strong passion for customer satisfaction drives a proven ability to analyze processes, identify areas for improvement, and uphold high-quality service standards. Solid foundation in managing patient financial services ensures accurate billing and collection processes while maintaining compliance with healthcare regulations. Recognized for effective team collaboration and adaptability to evolving needs, consistently achieving optimal results through expertise in patient account management, insurance verification, and resolving billing discrepancies with a focus on customer service and financial accuracy.
Overview
8
8
years of professional experience
Work History
Patient Financial Advocate
Qualify Health
03.2026 - Current
- Advocated for patients to resolve financial challenges and access necessary healthcare services.
- Collaborated with healthcare providers to streamline billing processes and improve patient satisfaction.
- Educated patients on insurance options, financial assistance programs, and payment plans available.
- Analyzed patient financial information to identify eligibility for support programs and resources.
- Collaborated with clinical staff to ensure accurate coding and billing procedures, mitigating discrepancies and minimizing claim denials.
- Enhanced patient trust by maintaining confidentiality and ensuring compliance with HIPAA regulations during financial discussions.
- Enhanced overall hospital revenue by identifying opportunities for cost savings while still prioritizing patient needs.
- Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
- Implemented a robust tracking system for monitoring the progress of financial assistance applications, providing timely updates to both patients and internal stakeholders.
Customer Service Representative
Foundever Former Sitel and Sykes Asia Inc.
05.2022 - 02.2026
- Coordinate the scheduling of specialty medication orders for patients and policyholders, ensuring accurate processing and timely delivery or pickup while maintaining strict attention to detail and adherence to healthcare protocols, specifically HIPAA & PHI
- Led initiatives to enhance service quality, resulting in increased positive customer feedback scores.
- Process primary insurance claims with high accuracy, verifying patient information, coverage details, and documentation to ensure efficient claim resolution and compliance with insurance requirements.
- Resolve minor billing concerns by assisting patients with payment inquiries, reimbursement processes, and account clarifications, demonstrating professionalism, empathy, and a strong commitment to patient satisfaction.
- Facilitate Explanation of Benefits (EOB) requests, ensuring patients receive clear and accurate documentation to help them better understand their insurance coverage and medical expenses.
- Assist patients with copay assistance program enrollment, carefully verifying eligibility requirements and guiding patients through the application process to help reduce out-of-pocket medication costs.
- Maintain accurate documentation and records of patient interactions, ensuring data integrity, attention to detail, and seamless coordination with healthcare providers, insurance representatives, and internal teams.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and retention.
- Managed complex issues by analyzing customer feedback and implementing effective solutions.
Customer Support Associate (Back-end Team)
TechMahindra Vcustomer Philippines Inc.
04.2021 - 05.2022
- Manage customer accounts, including service connections, activations, and reactivations.
- Address daily inquiries promptly and professionally, creating and managing cases for each project to ensure timely completion.
- Verify customer contracts to ensure accuracy and proper maintenance of all records.
Credit Analyst
FLEXI FINANCE ASIA INC.
10.2018 - 03.2019
- Collects and assesses financial information about loan applicants, including their payment behavior, income, savings, and spending habits.
- Validates application, recommends approval or denial of the loan.
Education
Bachelor in Secondary Education - MAPEH
Mandaue City College (MCC)
01.2017
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Cabancalan National High School
01.2010
Skills
Adaptable team member
Experienced with digital tools
Versatile in business settings
Client-focused
Experienced with Microsoft Office tools
Knowledge of medical billing regulations
Knowledge of healthcare systems
Insurance eligibility verification
Claims evaluation
Medical terminology
Data entry proficiency
Detail-oriented approach
Timeline
Patient Financial Advocate
Qualify Health
03.2026 - Current
Customer Service Representative
Foundever Former Sitel and Sykes Asia Inc.
05.2022 - 02.2026
Customer Support Associate (Back-end Team)
TechMahindra Vcustomer Philippines Inc.
04.2021 - 05.2022
Credit Analyst
FLEXI FINANCE ASIA INC.
10.2018 - 03.2019
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Cabancalan National High School
Bachelor in Secondary Education - MAPEH
Mandaue City College (MCC)