LESLEI DUCLARA
REBATO
PACO MANILA
Summary
Dynamic customer service professional with experience at FOUNDEVER, adept at resolving complaints and enhancing customer loyalty. Proven problem-solver with strong time management skills, consistently exceeding production targets at PRODUCER CONNECTION LOGISTICS. Committed to delivering exceptional service through active listening and collaboration, ensuring high-quality outcomes and customer satisfaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FOUNDEVER
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Factory Production Worker
PRODUCER CONNECTION LOGISTICS
08.2021 - 01.2023
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Carefully packaged finished products and prepared for shipment.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Optimized workflow processes by analyzing current methods and recommending improvements for increased efficiency.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Education
High School Diploma -
SULAT NATIONAL HIGH SCHOOL
SULAT EASTERN SAMAR 04.2001 -
No Degree -
JICONTOL ELEMENTARY SCHOOL
JICONTOL DOLORES EASTERN SAMAR 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Time management
Call center experience
Complaint resolution
Timeline
Customer Service Representative
FOUNDEVER
05.2023 - Current
Factory Production Worker
PRODUCER CONNECTION LOGISTICS
08.2021 - 01.2023
High School Diploma -
SULAT NATIONAL HIGH SCHOOL
04.2001 -
No Degree -
JICONTOL ELEMENTARY SCHOOL
04.2001 -
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