Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lerma Rivera

Lerma Rivera

Quality Assurance
IMUS CITY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Shift Manager

S-Tech Ltd
01.2017 - 02.2021
  • Tracked receipts, employee OT hours, and inventory movements.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Supervised employees and oversaw quality compliance with company standards and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations.
  • Trained and mentored employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep gaming operations smooth and set positive example for shift team.
  • Coached team members to optimize performance and motivate toward more efficient work.
  • Coordinated project workflows for departments.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Pitboss Assistant

S-tech Ltd
01.2014 - 01.2017
  • Prepares all employees schedule. Updates manpower allocations per shift.
  • Collects data and prepares monthly performance incentives.
  • Updates employees' performance records and prepares reprimand letters and sanctions.
  • Plotting of schedules and Overtime in the database as basis for salary computations
  • Prepares Overtime and monthly attendance reports for submission to HR.
  • Analyze monthly employees records and submit recommendation for employee of the month award.

Quality Assurance Specialist

S-Tech Ltd
02.2010 - 01.2014
  • Monitored product standards and quality-control programs.
  • Provided regular updates to team leadership on quality metrics by communicating consistently to improve our services.
  • Analyzed quality and performance data to support operational decision-making.
  • Checks all possible technical errors to avoid downtime and coordinates to IT dept for resolutions.
  • Monitor dealers activity to maintain set standard of dealing and proper posture.
  • Evaluate dealers communication skills and make recommendations to undergo re-training when necessary.

Operations Coordinator

Ascend (Asia) Worldwide Marketing Solutions Inc
04.2005 - 10.2008
  • Oversaw day-to-day call center operations and monitor sales agents activities.
  • Review players' communication with sales agents to determine areas of improvement and to check if all queries are properly responded.
  • Provides couching to Agents to enhance their capabilities.
  • Reviewed sales reports each day and investigated variances to keep records accurate.


Education

Bachelor of Science - Business Administration

Adamson University
Manila
04.2001 -

Skills

Inventory Control

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Accomplishments

Pitboss Assistant of the Year, S-tech Ltd (2016)

Quality Assurance Specialist of the Year, S-tech Ltd (2011, 2012

and 2013)


Timeline

Shift Manager

S-Tech Ltd
01.2017 - 02.2021

Pitboss Assistant

S-tech Ltd
01.2014 - 01.2017

Quality Assurance Specialist

S-Tech Ltd
02.2010 - 01.2014

Operations Coordinator

Ascend (Asia) Worldwide Marketing Solutions Inc
04.2005 - 10.2008

Bachelor of Science - Business Administration

Adamson University
04.2001 -

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Lerma RiveraQuality Assurance