LEOWE GAMBIT SALINAS
Makati City,National Capital Region
Summary
Accomplished Service Team Analyst with a rich background at Uber Manila COE, delivering high-level global support and optimizing Uber Eats operations. Expertise spans end-to-end merchant onboarding, operational risk mitigation, and complex account resolution. A versatile professional with 10 years of cross-industry experience in logistics, tech support, and financial operations, recognized for driving vendor satisfaction and maintaining seamless business workflows.
Overview
11
11
years of professional experience
Work History
Service Team Analyst 2
Uber Manila COE
11.2025 - 07.2026
- Accelerates Uber Eats onboarding by efficiently validating merchant applications. Coordinates business ownership transfers to prevent operational downtime. Resolves active account inquiries to ensure high vendor satisfaction.
Service Team Analyst 2
Uber Manila COE
07.2022 - 11.2025
- Accomplished Insights Analyst with a focus on optimizing customer experience through rigorous data analysis and root cause investigation. Proven track record of delivering actionable recommendations to Uber Program Managers and Product stakeholders, leading to the global implementation of product and Knowledge Base enhancements. Expert at converting rider and driver feedback into scalable, high-impact operational solutions.
Customer Service Agent
HelloConnect (HelloFresh)
02.2020 - 06.2022
- Supported a global food delivery platform by resolving customer inquiries, managing safety concerns, and coordinating logistics.
Loan Originator / Specialist
ARB Call Facilities (Financial Support)
04.2018 - 01.2020
- Customer Service & Evaluation: Guide applicants through the process by explaining loan options, resolving complaints, and analyzing their financial feasibility.
- Documentation & Approval: Collect and review financial records to approve loans within set limits or escalate complex applications to management and underwriters.
- Account & Quality Management: Maintain accurate loan files, negotiate payment arrangements for delinquent accounts, and adhere to organizational quality standards.
Customer Service Engineer
CSS Corp (JustAnswer.com)
09.2015 - 12.2017
- Delivered high-quality phone support by guiding users through the online question-submission process, efficiently resolving billing inquiries, and coordinating direct follow-ups with their designated specialists.
Agent
CSS Corp (Brickhouse Security)
05.2015 - 09.2015
- Diagnoses and resolves critical communication issues by troubleshooting GPS devices, and establishing proper server connections to bring offline units back online.
Education
Associate of Science - Hotel and Restaurant Management
Emilio Aguinaldo College
Dasmariñas, Cavite01.2005
Secondary Education -
Emiliano Tria Tirona National High School
Dasmariñas Cavite01.1999
Primary Education - undefined
Fort Bonifacio Elementary School
01.1994
Skills
Microsoft office
Analytical thinking
MS Excel
Time management
References
- Shen, Manio, Service Team Analyst 3, (0905) 669-0422
- Rupert, Gomez, Service Team Lead 1, (0998) 557-7243
- Demi, Bacsa, Service Team Lead, (0917) 960-8550
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
PERSONAL INFORMATION
- Date of Birth: September 6, 1982
- Citizenship: Filipino
- Religion: Roman Catholic
Timeline
Service Team Analyst 2
Uber Manila COE
11.2025 - 07.2026
Service Team Analyst 2
Uber Manila COE
07.2022 - 11.2025
Customer Service Agent
HelloConnect (HelloFresh)
02.2020 - 06.2022
Loan Originator / Specialist
ARB Call Facilities (Financial Support)
04.2018 - 01.2020
Customer Service Engineer
CSS Corp (JustAnswer.com)
09.2015 - 12.2017
Agent
CSS Corp (Brickhouse Security)
05.2015 - 09.2015
Primary Education - undefined
Fort Bonifacio Elementary School
Associate of Science - Hotel and Restaurant Management
Emilio Aguinaldo College
Secondary Education -
Emiliano Tria Tirona National High School