Detail-oriented and reliable Data Entry Specialist with over 1 year of focused experience in data management, coupled with 5 years of extensive background in the BPO industry. Proficient in the use of various computer and office applications, particularly Microsoft Word and basic Excel. Strong communication skills, excellent organizational abilities, and a proven capacity to handle tasks accurately and efficiently. A graduate of the Polytechnic University of the Philippines, took up Bachelor of Arts in English major in instructional arts. Seeking a work-from-home opportunity in data entry and administrative support.
Hi, I’m
LEOVELYN VIÑAS RAMOS
Bachelor Of Arts In English
Antipolo City
Summary
Overview
8
years of professional experience
2010
years of post-secondary education
2
Languages
Work History
AG Marketing
Data Entry Specialist
03.2024 - 04.2025
Job overview
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Veeva Systems Inc.
Data Curator
02.2023 - 07.2024
Job overview
- Enhanced data quality by implementing rigorous validation and standardization processes.
- Contributed to increased trust in company''s analytics capabilities by maintaining a high level of accuracy within all curated datasets.
- Streamlined data management processes by automating repetitive tasks using scripting languages.
- Managed large-scale projects involving complex dataset migrations without disrupting ongoing operations or compromising accuracy.
Alorica Teleservices Inc.
Customer Service Representative and Team Lead
07.2018 - 12.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Reliance HR Business Solution Corporation
Search Engine Optimization (SEO)
03.2018 - 04.2018
Job overview
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Contributed to search engine optimization by analyzing website content for relevance and quality.
- Boosted website traffic through effective search engine optimization techniques.
- Optimized search engine visibility by incorporating relevant keywords into assigned articles without compromising readability or editorial integrity.
Reliance HR Business Solution Corporation
Outbound Sales Representative
07.2017 - 03.2018
Job overview
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
Teleperformance Philippines
Technical Support Representative (TSR)
05.2017 - 07.2017
Job overview
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Teleperformance Philippines
Customer Service Representative (CSR)
02.2017 - 05.2017
Job overview
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Polytechnic University of the Philippines
Bachelor of Arts from Major in English
University Overview
Marist High School
High School Level
University Overview
SSS Village Elementary School
Elementary Level
University Overview
Sta Elena High School
11.2008 - 02.2009
University Overview
- Completed 271 hours of Practicum
- Taught English to Fourth Year students (sections 1-4)
- Responsible for preparing creative and interesting lesson plans
- Facilitates during testing/class activity
- Assists in preparing materials for various activities/events
Polytechnic University of the Philippines
06.2008 - 10.2008
University Overview
- Completed 150 hours of Practicum
- Facilitates during testing/class activity
- Assists in preparing materials for various activities/events
- Observed classroom management
Skills
computer proficient
undefinedAffiliations
Affiliations
- Guild of English Majors- College of Languages and Linguistics, PUP, 2005-2009, Member
- Student Council (CLL SC), 2005-2006, Councilor
- Dramatics Club, 2007-2008, Representative
- TEX - Team of Experts for T-Mobile Customer Service Representatives
Practicum
Practicum
- Sta Elena High School, Teacher Trainee (off-campus), Marikina City, Philippines, 11/25/08 - 02/13/09, 271, Taught English to Fourth Year students (sections 1-4), Responsible for preparing creative and interesting lesson plans, Facilitates during testing/class activity, Assists in preparing materials for various activities/events
- Polytechnic University of the Philippines Laboratory High School (PUP Lab. High), Teacher Trainee (on-campus), Sta. Mesa, Manila, Philippines, 06/08 - 10/08, 150, Facilitates during testing/class activity, Assists in preparing materials for various activities/events, Observed classroom management
Personal Information
Personal Information
- Age: 34
- Height: 5'1"
- Citizenship: Filipino
- Date of Birth: 07/20/88
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
Training
Training
- Know Your Grammar and Be Counted, Polytechnic University of the Philippines, 07/18/05
- Know Your Grammar and Be Counted Part II, Polytechnic University of the Philippines, 08/25/05
- Classroom Management and Discipline, Polytechnic University of the Philippines, 10/08/08
- Updating Grammar, Polytechnic University of the Philippines, 10/15/08
- Pedagogical Methodologies and Techniques: A Glimpse to the Threshold of Teaching Career, Polytechnic University of the Philippines, 10/15/08
Timeline
Data Entry Specialist
AG Marketing
03.2024 - 04.2025
Data Curator
Veeva Systems Inc.
02.2023 - 07.2024
Customer Service Representative and Team Lead
Alorica Teleservices Inc.
07.2018 - 12.2022
Search Engine Optimization (SEO)
Reliance HR Business Solution Corporation
03.2018 - 04.2018
Outbound Sales Representative
Reliance HR Business Solution Corporation
07.2017 - 03.2018
Technical Support Representative (TSR)
Teleperformance Philippines
05.2017 - 07.2017
Customer Service Representative (CSR)
Teleperformance Philippines
02.2017 - 05.2017
Sta Elena High School
11.2008 - 02.2009
Polytechnic University of the Philippines
06.2008 - 10.2008
Marist High School
High School Level
01.2005
SSS Village Elementary School
Elementary Level
01.2001
Polytechnic University of the Philippines
Bachelor of Arts from Major in English
01.2009
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