LEO RICARDO FABRIA
City of Mati
Summary
Managed rooms division operations, utilizing extensive knowledge gained from 16 years in prestigious international hospitality brands including Walt Disney Company, IHG, Accor, and Radisson.
Overview
16
16
years of professional experience
Work History
Operations Manager (Pre-Opening)
Dahican Beach Resort and Spa
City Of Mati, Davao Oriental
02.2025 - Current
- Conducted analysis of operational workflows, implementing improvements that resulted in superior guest service and increased team effectiveness.
- Identified team skill gaps and designed specialized training programs to elevate competencies and drive performance outcomes.
- Conducted thorough assessments and established health and safety measures to promote compliance and improve guest experiences.
Operations Manager (Pre-Opening)
Adelina Hotel and Suites
City Of Mati, Davao Oriental
06.2023 - 02.2025
- Directed the creation of operational frameworks and SOPs to enhance guest experience and optimize OTA processes, while facilitating team onboarding.
- Streamlined processes to enhance guest service delivery and improve staff efficiency, ensuring seamless operations.
- Developed and implemented training programs for team members, fostering skill development and performance improvement.
Duty Manager
Park Inn by Radisson - Davao
Davao City, Davao Del Sur
02.2022 - 04.2023
- Directed daily operations with an emphasis on enhancing guest satisfaction and service quality.
- Optimized staff scheduling to enhance resource utilization and streamline operational workflows.
- Developed comprehensive training initiatives for new team members aimed at improving service quality and operational efficiency.
Front Office Manager
Magnaga Waters Beach Resort
Pantukan, Davao De Oro
11.2020 - 02.2022
- Established and maintained training frameworks and operational standards to ensure effective team integration and high-quality service provision.
- Refined processes to enhance guest service experiences and increase overall staff productivity.
- Developed and implemented training programs for team members, fostering skill development and performance improvement.
Front Office Manager
Mercure Hotel Manila - Ortigas (ACCOR)
Pasig City, Metro Manila
01.2020 - 07.2020
- Streamlined guest check-in and check-out processes to reduce wait times and elevate service quality.
- Facilitated targeted training programs for front desk staff, focusing on improving service quality and operational efficiency.
- Coordinated with various departments to organize events, enhancing overall guest satisfaction and service integration.
Duty Manager
Pico Sands Hotel - SMHCC
Nasugbu, Batangas
08.2017 - 12.2019
- Delivered exceptional support to address customer inquiries while upholding professionalism and composure.
- Fostered and maintained strong customer relationships to enhance loyalty and trust.
- Resolved escalated customer issues with diplomacy, ensuring satisfactory outcomes and fostering long-term client relationships.
Duty Manager
Crowne Plaza Manila Galleria (IHG)
Quezon City, Metro Manila
10.2015 - 08.2017
- Oversaw front office operations for 263-room hotel to elevate guest experience and ensure strict audit compliance.
- Directed daily operations with an emphasis on enhancing guest satisfaction and service quality.
- Facilitated effective resolution of guest complaints to strengthen relationships and promote repeat business.
Guest Services Manager
The Walt Disney Company
Orlando, Florida
01.2010 - 09.2014
- Managed multicultural guest services teams to enhance customer experience, fostering a dynamic and responsive service environment.
- Analyzed guest feedback data to identify trends and drive continuous improvement initiatives.
- Developed and implemented strategic plans aimed at optimizing operational workflows and minimizing response times for guest inquiries.
Education
Bachelor of Science - International Hospitality Management
University of Batangas
Batangas06.2026
Bachelor of Science - Marine Transportation
DMMA College of Southern Philippines
Davao City04.2006
Skills
Executed comprehensive problem-solving strategies to address complex challenges
Directed team operations to enhance collaboration and achieve project goals
Oversaw operations management to enhance efficiency and streamline processes
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Executed strategic decision-making processes to enhance operational efficiency
Enhanced operational efficiency through strategic process optimization
LANGUAGES
English - Fluent
Tagalog - Native
References
- Nicholas, Esquivel, Hotel Manager, +63 977 804 0135, The Ascott Limited
- May, Luna, Spa Manager, +63 906 271 7776, Dusit Thani Makati
- Nicholas, Torres, Corporate Director of Sales and Marketing, +63 998 992 0585, The Ivywall Hotel - Best Western Plus
Accomplishments
- Improved guest satisfaction from 82% to 95% within six months
- Promoted to Operations Manager after 4 months with the company.
- Spearheading the DOT accreditation process and ensuring high standards
- Increased F&Be and room revenue by over 30% through guest engagement initiatives
- Develop Standard Operating Procedures aligned with the international hospitality standards
- Increased operational efficiency by 40% through process optimization
Timeline
Operations Manager (Pre-Opening)
Dahican Beach Resort and Spa
02.2025 - Current
Operations Manager (Pre-Opening)
Adelina Hotel and Suites
06.2023 - 02.2025
Duty Manager
Park Inn by Radisson - Davao
02.2022 - 04.2023
Front Office Manager
Magnaga Waters Beach Resort
11.2020 - 02.2022
Front Office Manager
Mercure Hotel Manila - Ortigas (ACCOR)
01.2020 - 07.2020
Duty Manager
Pico Sands Hotel - SMHCC
08.2017 - 12.2019
Duty Manager
Crowne Plaza Manila Galleria (IHG)
10.2015 - 08.2017
Guest Services Manager
The Walt Disney Company
01.2010 - 09.2014
Bachelor of Science - International Hospitality Management
University of Batangas
Bachelor of Science - Marine Transportation
DMMA College of Southern Philippines