Hi, I’m
Leopoldo "Leo" Rodriguez Mangilinan Jr
Operations Leader And Performance Driver
Quezon City,00
Summary
Experienced with overseeing site operations and team management. Utilizes strategic planning to enhance productivity and operational efficiency. Track record of fostering collaborative environment to drive performance and achieve objectives. Also, a results-driven management professional with strong focus on team collaboration and achieving results.
Skilled in strategic planning, operational efficiency, and staff development.
Adaptable with track record of guiding teams through changing needs while maintaining high standards and delivering impactful outcomes. Renowned for reliability and effective leadership.
Overview
16
years of professional experience
2
Certificates
Work History
Premier NX
Associate Site Director
12.2024 - Current
Job overview
- Established strong relationships with clients, fostering long-term partnerships and repeat business.
- Optimized resource allocation, reducing costs and improving overall site productivity.
- Recruited and hired top-quality staff to fill important positions.
- Collaborated with cross-functional teams to achieve project milestones on time and within budget constraints.
Premier BPO Inc.
Senior Site Manager
11.2022 - Current
Job overview
- Facilitates, directs, manages, and coordinates all site activities, including operations and support departments, responsible for legal compliance, operational, financial, and program performance. Collaborates with all involved departments (HR, IT, Financial, Facility, Operations). Implements and achieving on-site, the global strategies set, in relation, but not restricted to: Performance, Employee and Company Development, Global Collaboration and Company Culture growth.
- Conducted thorough risk assessments to minimize potential hazards on-site, ensuring worker safety at all times.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Premier BPO Inc.
Senior Operations Manager
05.2022 - 11.2022
Job overview
- Handled multiple programs ranging from Customer Service to Sales with a total combined FTE count of 400 FTEs.
- Customer Service - Home Security (Amp Smart)
- Sales - Heavy Equipment Rentals (Big Rentz)
- Sales - Song Licensing (SESAC)
- Sales - Lawn Measurement (Spring Green)
- Customer Service - Musical Instruments (Presonus)
- Chat Support – TechSmith / Camtasia
- Insurance Sales – Kin Insurance
Concentrix
Senior Operations Manager – Host Gator (Webhosting)
05.2018 - 10.2019
Job overview
- Spearheaded the launch of a new program with the task of handling, sourcing, screening and hiring of talents who are right fit for the job.
- Trained in Houston, Usa for a product and business overview and to further understand the company’s core business practices, thereby helping create a conducive culture and environment among our people.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
FIS Global Solutions Philippines, Inc.
Senior Operations Manager – Sprint (Telco)
07.2017 - 03.2018
Job overview
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Provided leadership for continual management and employee training initiatives.
iOPEX Technologies Philippines Inc.
Senior Manager for Performance and Development (Support)
12.2016 - 05.2017
Job overview
- Responsible for fine tuning accounts through reverse engineering of existing processes, personnel, and business practices.
- Ensure SOPs, performance scorecards and individual account Presentation reports are sent out internally as well as to the clients regularly and on time.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
VXI Global Holdings B.V.
Operation Manager - ATT UVERSE ICM (Telco)
08.2014 - 05.2016
Job overview
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
VXI Global Holdings B.V.
Operations Manager – Comcast (Telco)
07.2013 - 08.2014
Job overview
- Trained in Delaware, US to prepare the launch of the Comcast program
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
VXI Global Holdings B.V.
Operations Manager – Western Union (Finance)
12.2012 - 07.2013
Job overview
- Pioneered the launch of the Western Union Program for VXI QC
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
VXI Global Holdings B.V.
Operations Manager - Vonage (Account Management)
08.2010 - 12.2012
Job overview
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Education
AMA UniversityPhilippines
BA from Psychology
01-2021
San Sebastian College-RecoletosPhilippines
BS from Political Science
01-2002
Aquinas Highschool San Juan
01-1998
Skills
Site Management
Certification
[Executive Leadership], [Cornell University] - [Jan - Aug 2025]
Timeline
[Executive Leadership], [Cornell University] - [Jan - Aug 2025]
08-2025
Associate Site Director
Premier NX
12.2024 - Current
Senior Site Manager
Premier BPO Inc.
11.2022 - Current
Senior Operations Manager
Premier BPO Inc.
05.2022 - 11.2022
Senior Operations Manager – Host Gator (Webhosting)
Concentrix
05.2018 - 10.2019
Senior Operations Manager – Sprint (Telco)
FIS Global Solutions Philippines, Inc.
07.2017 - 03.2018
Senior Manager for Performance and Development (Support)
iOPEX Technologies Philippines Inc.
12.2016 - 05.2017
Operation Manager - ATT UVERSE ICM (Telco)
VXI Global Holdings B.V.
08.2014 - 05.2016
Operations Manager – Comcast (Telco)
VXI Global Holdings B.V.
07.2013 - 08.2014
Operations Manager – Western Union (Finance)
VXI Global Holdings B.V.
12.2012 - 07.2013
Operations Manager - Vonage (Account Management)
VXI Global Holdings B.V.
08.2010 - 12.2012
San Sebastian College-Recoletos
BS from Political Science
Aquinas Highschool San Juan
AMA University
BA from Psychology
Trainings
- Delaware, USA – Conflict Resolution, Motivational Concepts, Customer Retention (Comcast)
- Houston, Texas – Personal Effectiveness, Stress Reduction, Sales Preparation (Webhosting services)
- VXI - Lean Sigma
- VXI - DMAIC
- Premier BPO - 7 Habits of highly effective People
- Premier BPO - Workforce Planning and Analytics
- Premier BPO - Productivity Maximization / Operational Expenditure / P&L
- Premier BPO - Six Sigma White and Yellow Belt