KIMBERLY MARZAN ENTIA
Bauang
Summary
Customer-oriented individual with strong background in customer service, facilitating guest satisfaction, excellent time management and problem-solving skills. Devoted to delivering quality service and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Office secretary
Local Government Unit Of Bauang, La Union
07.2022 - Current
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled appointments and conducted follow-up calls to clients.
- Assisted coworkers and staff members with special tasks on daily basis.
Hotel Front Desk Clerk
Villa Veronica Resort And Resto Bar
07.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Developed and maintained positive relationships with guests for satisfaction.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Education
POSTGRADUATE -
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
City of San Fernando, La Union07.2024
TERTIARY -
SAINT LOUIS COLLEGE
Carlatan, City of San Fernando01.2022
SECONDARY -
NAGUILIAN NATIONAL HIGH SCHOOL
Imelda, Naguilian01.2018
PRIMARY -
NAGUILIAN ELEMENTARY SCHOOL
Imelda, Naguilian01.2010
Skills
- Guest Relations
- Reservation Processing
- Customer Service
- First Aid/CPR
- Organization and Time Management
References
Hospitality and Tourism Management Program Head
at Saint Louis College, City of San Fernando, La Union
- Lee Jordan C. Acosta, EdD, +639778200333
Municipal Administrator of Local Government Unit of Bauang
- WILSON SAMUEL C. CALUZA, +639266431389
Municipal Councilor of Bauang, La Union
- FELIX PIMENTEL SANCHEZ, +639178394922
Training
Ang Turismo: Language, Skills, and Appreciation”: Protection and Conservation of Natural and Eco-Tourism Sites, 05/15/21
PANAGTITIPON 2021, League of Tourism Students of the Philippines Northern Luzon Council., 08/27/21
Women Involved in Nation-Building Regional Seminar Workshop, 10/24/22
Democracy Forum on Environment, 11/29/22
La Union Tourism Summit 2023, 10/13/2023
Disclaimer
I hereby signify that the above information is true and correct.
Timeline
Office secretary
Local Government Unit Of Bauang, La Union
07.2022 - Current
Hotel Front Desk Clerk
Villa Veronica Resort And Resto Bar
07.2021 - 07.2022
POSTGRADUATE -
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
TERTIARY -
SAINT LOUIS COLLEGE
SECONDARY -
NAGUILIAN NATIONAL HIGH SCHOOL
PRIMARY -
NAGUILIAN ELEMENTARY SCHOOL
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