Summary
Overview
Work History
Education
Jobs And Training
Job Description
References
Timeline
Generic
LEOPOLDO SANTILLAN LOPEZ JR.

LEOPOLDO SANTILLAN LOPEZ JR.

Case Manager Assistant
Cebu

Summary

  • To learn how to be a more responsible person that will give the company a more attentive and hard-working team player.
  • To apply what I have learned from the previous company and to improve my career.

Overview

14
14
years of professional experience

Work History

Senior Mortgage Specialist

Moder Solutions
04.2024 - Current

Provided outstanding customer service for clients in questions about escrow by reading specific break down that may have caused changes in their billing statements.

Supplier Support/ Case Manager Assistant

Officepartners360 Company Inc,
08.2018 - 01.2024

Giving assistance to suppliers of Wayfair correcting their product information and other technicalities such as issues with shipping using Fedex and local shipping companies. Gathering information such as police report to complete the file which is needed by our case manager to represent as evidence in the court.

Customer Service Representative

Convergys Company Inc.
03.2013 - 01.2018

Receiving calls and chat from customers regarding their DVD rentals. Providing details of the rental dates and providing closures if there are due date rental issues as help.

Tech Support

Teletech Company Inc.
09.2012 - 04.2013

Receiving calls from clients asking support to their new computers or asking if there are an updated version of it to get help for this purchase. Also providing assistance with it's printers and ink issues.

Appointment Setter

Live 2 Sell
11.2011 - 08.2012

Calling potential clients to study online with our help by recommending online schools to get their GED.

Education

Computer Networking -

AMA Computer Learning Center

Jobs And Training

  • Live 2 Sell Company Inc., 11/2011, 08/2011, Hyundai Bldg., Mandaue City, 6000
  • Teletech Company Inc., 09/2012, 04/2012, Oakridge Park, Mandaue City, 6000
  • Convergys Company Inc., 03/2013, 01/2018, I2 bld, IT Park, Lahug Cebu, 6000
  • Office Partners360, 08/2018, 01/2024, Ine Villa Street, Apas, Cebu City, 6000

Job Description

Providing technical and refund assistance when the customer is having issues with the purchased or rental products always ends up in a good survey.

References

  • Cecilia Pascal, Team Leader, Office Partners360, 0929-797-5310
  • George White, Team Leader, Convergys Company Inc., 0916-298-3553
  • Karen Tampus, Team Leader, Moder Solutions Company Inc., 09470991644

Timeline

Senior Mortgage Specialist

Moder Solutions
04.2024 - Current

Supplier Support/ Case Manager Assistant

Officepartners360 Company Inc,
08.2018 - 01.2024

Customer Service Representative

Convergys Company Inc.
03.2013 - 01.2018

Tech Support

Teletech Company Inc.
09.2012 - 04.2013

Appointment Setter

Live 2 Sell
11.2011 - 08.2012

Computer Networking -

AMA Computer Learning Center

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LEOPOLDO SANTILLAN LOPEZ JR.Case Manager Assistant