LEOPOLDO SANTILLAN LOPEZ JR.
Case Manager Assistant
Cebu
Summary
- To learn how to be a more responsible person that will give the company a more attentive and hard-working team player.
- To apply what I have learned from the previous company and to improve my career.
Overview
12
12
years of professional experience
Work History
Supplier Support/ Case Manager Assistant
Officepartners360 Company Inc,
08.2018 - 01.2024
Giving assistance to suppliers of Wayfair correcting their product information and other technicalities such as issues with shipping using Fedex and local shipping companies. Gathering information such as police report to complete the file which is needed by our case manager to represent as evidence in the court.
Customer Service Representative
Convergys Company Inc.
03.2013 - 01.2018
Receiving calls and chat from customers regarding their DVD rentals. Providing details of the rental dates and providing closures if there are due date rental issues as help.
Tech Support
Teletech Company Inc.
09.2012 - 04.2013
Receiving calls from clients asking support to their new computers or asking if there are an updated version of it to get help for this purchase. Also providing assistance with it's printers and ink issues.
Appointment Setter
Live 2 Sell
11.2011 - 08.2012
Calling potential clients to study online with our help by recommending online schools to get their GED.
Education
Computer Networking -
AMA Computer Learning Center
Skills
Computer application excellent (MS Office, typing skills 50 words WPM)
undefinedJob Description
Providing technical and refund assistance when the customer is having issues with the purchased or rental products always ends up in a good survey.
Jobs And Training
- Live 2 Sell Company Inc., 11/2011, 08/2011, Hyundai Bldg., Mandaue City, 6000
- Teletech Company Inc., 09/2012, 04/2012, Oakridge Park, Mandaue City, 6000
- Convergys Company Inc., 03/2013, 01/2018, I2 bld, IT Park, Lahug Cebu, 6000
- Office Partners360, 08/2018, 01/2024, Ine Villa Street, Apas, Cebu City, 6000
References
- Cecilia Pascal, Team Leader, Office Partners360, 0929-797-5310
- George White, Team Leader, Convergys Company Inc., 0916-298-3553
Timeline
Supplier Support/ Case Manager Assistant
Officepartners360 Company Inc,
08.2018 - 01.2024
Customer Service Representative
Convergys Company Inc.
03.2013 - 01.2018
Tech Support
Teletech Company Inc.
09.2012 - 04.2013
Appointment Setter
Live 2 Sell
11.2011 - 08.2012
Computer Networking -
AMA Computer Learning Center
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