Leonora Mansueto
Forester
Puerto Princesa
Summary
Reliable professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work History
Senior Environment Management Specialist
DENR-Environmental Management Bureau MIMAROPA
Puerto Princesa
05.2018 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Managed over 3 clients per day.
Environmental Management Specialist II
DENR-Environmental Management Bureau-MIMAROPA
Puerto Princesa
05.2015 - 05.2018
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Mentored junior team members, fostering professional growth through guidance on best practices.
- Oversaw daily operations of busy office environment, ensuring tasks were completed efficiently and accurately.
- Managed over 3 clients per day.
Environmental Management Specialist I
DENR-Environmental Management Bureau-MIMAROPA
Puerto Princesa
03.2012 - 05.2015
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Managed over 3 clients per day
Sales Administrator
AZTEC PROPERTIES LLC
Abu Dhabi
2 2008 - 11.2010
- Answers all incoming sales related enquiries as per the company policy; Processes and maintains quality records of all sales clients to be added to the AZTEC sales client database; Daily reviews of local newspapers in order to keep the sales team updated on new & current projects and follow up for additional information if deemed necessary; Updates Sales/Resales property portfolio regularly in order that it is an effective selling tool; Responsible for sending weekly e-mails to the developers and real estate agents for their availability/updates every Sunday and then updating AZTEC resale inventory list; Responsible for updating local Developers directory with contact details along with Developers project summary; Ensures that there is effective communication with AZTEC Properties in order that all opportunities of a sale are maximized; Updates Sales related information regularly on share drive ensuring that information can be used as an effective selling tool; Updates the list of potential service providers that sales clients may ask for e.g
- Lawyers, mortgage providers, etc.; Updates website with information, images and floor plans regarding properties for sale and ensure that it is always up to date & remove all information that is not; Responsible for day to day support and administration for the sales team; Logs daily all website sales inquiries & requests for monthly newsletter and compiles weekly report detailing volumes; Ensures that an effective robust filing system is in place for all required sales related information either hard or soft data that is continually changing; Attends sales meetings if deemed important by the Sales Supervisor; Prepares client sales packs & company info packs when requested by the team.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Managed comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Streamlined administrative processes for increased efficiency, implementing and organized filing system for easy access to documents.
Environmental Mgt. Specialist I
ENVIRONMENTAL MANAGEMENT BUREAU
Puerto Princesa
01.2004 - 07.2007
- Conducts regular industrial inspection and compliance monitoring on the condition stipulated in issued permits and clearances to maintain safe use and management of chemicals and chemical substances, air pollution installations and wastewater treatment facilities; Investigates pollution complaints caused by industry and by other sources and complaints on other related issues and concerns regarding the improper use and management of chemicals and chemical substances and recommend sanctions for non-complying industry; Prepares surveys, inspection/investigation, monitoring and assessment reports; Coordinates with the department, other government agencies and private institutions for effective implementation of all environmental laws under the DENR-EMB; Prepares compliance monitoring report for hazardous waste generators and conduct inventory of Hazardous Waste Generators/Transporters/ Treaters (including hospitals); Prepares checklist of information requirements for the issuance of permits and clearances; Evaluates and consolidates data and information on solid waste generation/management from field offices; Prepares correspondence, memoranda, Notice of Violations and other communications; Responsible for the filing of documents under the Hazardous and Toxic Waste Management Section; Attends to office callers and clientele; and Performs other duties that may be assigned from time to time.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
Environmental Mgt. Specialist I
ENVIRONMENTAL MANAGEMENT SERVICES
Puerto Princesa
08.1999 - 12.2003
- Assists in the regular industrial inspection and compliance monitoring on the condition stipulated in issued permits and clearances to maintain safe use and management of chemicals and chemical substances, air pollution installations and wastewater treatment facilities; Assists in the conduct of Investigation of pollution complaints caused by industry and by other sources and complaints on other related issues and concerns regarding the improper use and management of chemicals and chemical substances and recommend sanctions for non-complying industry; Prepares surveys, inspection/investigation, monitoring and assessment reports; Coordinates with the department, other government agencies and private institutions for effective implementation of all environmental laws under the DENR-EMB; Responsible for sending, receiving and filing of all documents; Attends to office callers and clientele; and Performs other duties that may be assigned from time to time.
Contractual Forester
Ecosystems Research Dev't. Services
Puerto Princesa
02.1999 - 07.1999
- Prepares Data/information for the radio program on Environment; Prepares correspondence, memoranda, and other communications; Conducts monitoring of ERDS Projects/programs; Attends to office callers and clientele; and Performs other duties that may be assigned from time to time
- Promoted public awareness about the importance of forests through educational programs at schools, community events, online platforms.
Education
Some College (No Degree) - Short Online Course On Env'tal Impact Assessment
UPLB School of Environmental Science And Mgt.
Los Banos, Province Of Laguna, Philippines 11.2023 - 11.2023
Some College (No Degree) - SCURP: ABC in Urban Regional Planning
University of The Philippines Los Baños
Diliman, Quezon City 03.2017 - 03.2017
Some College (No Degree) - Master in Development Management And Governance
University of Makati
Makati City, Metro Manila, Philippines 06.2014 - 06.2015
Some College (No Degree) - ES 211: Environmental Impact Assessment Course
Miriam College
Quezon City, Metro Manila 05.2004 - 05.2004
Some College (No Degree) - Master of Environment And Natural Resources Mgt.
University of The Philippines Open University
Los Banos, Laguna 01.2002 - 04.2003
Bachelor of Science - Forestry
University of The Philippines Los Baños
Los Banos, Laguna 01.1993 - 04.1998
Skills
Good oral and written communications (English)
Computer literate
Sales Support
Technical communication
Problem-solving abilities
Team Collaboration
Multitasking
Attention to Detail
Analytical Skills
Active Listening
Adaptability
Personal Information
- Nationality: Filipino
- Marital Status: Married
Timeline
Some College (No Degree) - Short Online Course On Env'tal Impact Assessment
UPLB School of Environmental Science And Mgt.
11.2023 - 11.2023
Senior Environment Management Specialist
DENR-Environmental Management Bureau MIMAROPA
05.2018 - Current
Some College (No Degree) - SCURP: ABC in Urban Regional Planning
University of The Philippines Los Baños
03.2017 - 03.2017
Environmental Management Specialist II
DENR-Environmental Management Bureau-MIMAROPA
05.2015 - 05.2018
Some College (No Degree) - Master in Development Management And Governance
University of Makati
06.2014 - 06.2015
Environmental Management Specialist I
DENR-Environmental Management Bureau-MIMAROPA
03.2012 - 05.2015
Some College (No Degree) - ES 211: Environmental Impact Assessment Course
Miriam College
05.2004 - 05.2004
Environmental Mgt. Specialist I
ENVIRONMENTAL MANAGEMENT BUREAU
01.2004 - 07.2007
Some College (No Degree) - Master of Environment And Natural Resources Mgt.
University of The Philippines Open University
01.2002 - 04.2003
Environmental Mgt. Specialist I
ENVIRONMENTAL MANAGEMENT SERVICES
08.1999 - 12.2003
Contractual Forester
Ecosystems Research Dev't. Services
02.1999 - 07.1999
Bachelor of Science - Forestry
University of The Philippines Los Baños
01.1993 - 04.1998
Sales Administrator
AZTEC PROPERTIES LLC
2 2008 - 11.2010
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