Leonilyn Lamis
Kuala Lumpur
Summary
Customer-focused professional with solid experience in chat support, hospitality, and HR administration. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining accurate records with strong attention to detail. Known for clear communication, reliability, and the ability to thrive in fast-paced, service-driven environments while upholding high standards of professionalism.
Overview
13
13
years of professional experience
Work History
HR Administrator
MyExpat Global Company
07.2021 - 10.2024
- Assisted with payroll processing, ensuring timely and accurate payment for all staff
- Maintained and updated confidential employee records and HR databases with high accuracy
- Coordinated recruitment activities, including job postings, resume screening, and interview scheduling
- Supported HR operations by ensuring compliance with internal policies and procedures
Cafe Supervisor
HRC World PLC
12.2019 - 05.2021
- Supervised daily front- and back-of-house operations to ensure smooth workflow and high service standards
- Evaluated staff performance and provided coaching to improve productivity and service quality
- Managed inventory levels to reduce waste and maintain adequate stock availability
- Addressed customer concerns professionally to maintain positive guest experiences
Guest Services Receptionist
Mugambo Grill Restaurant
02.2019 - 11.2019
- Greeted guests and managed reservations in a fast-paced restaurant environment
- Handled customer inquiries and ensured a positive front-desk experience
- Supported daily operations while maintaining cleanliness and service standards
Chat Support Representative
Flexi Finance Inc
02.2016 - 11.2018
- Responded promptly and professionally to customer inquiries via live chat platform
- Resolved customer issues by providing clear, accurate, and helpful solutions
- Maintained high customer satisfaction through effective communication and problem-solving
- Collaborated with team members to improve chat support processes and share best practices
Front Office Administrator
Concentrix
05.2015 - 01.2016
Guest Services Receptionist
Mugambo Grill Restaurant
01.2014 - 09.2014
Receptionist
Tai' Best Restaurant
09.2011 - 12.2013
Education
Bachelor of Science - Hotel And Restaurant Management
University of Perpetual Help System DALTA
Las Piñas, Metro Manila, Philippines04-2010
Skills
- Grievance procedures
- Human resources information systems
- Background checks coordination
- HR policies development
- Customer Service & Chat Support
- Issue Resolution & Problem Solving
- Clear Written & Verbal Communication
- Time Management & Multitasking
- Attention to Detail & Accuracy
- Team Collaboration & Independent Work
- Confidential Data Handling
- Inventory & Records Management
Additional Information
Mr. Floyd(CJS)
Operations Director, HRC World PLC
Email: floyd@hrcworld.com
0128082100
Timeline
HR Administrator
MyExpat Global Company
07.2021 - 10.2024
Cafe Supervisor
HRC World PLC
12.2019 - 05.2021
Guest Services Receptionist
Mugambo Grill Restaurant
02.2019 - 11.2019
Chat Support Representative
Flexi Finance Inc
02.2016 - 11.2018
Front Office Administrator
Concentrix
05.2015 - 01.2016
Guest Services Receptionist
Mugambo Grill Restaurant
01.2014 - 09.2014
Receptionist
Tai' Best Restaurant
09.2011 - 12.2013
Bachelor of Science - Hotel And Restaurant Management
University of Perpetual Help System DALTA