Summary
Overview
Work History
Education
Skills
Timeline
Sports
Generic

Leonilo III Gayo

Cebu City,CEB

Summary

Proactive health advocate with expertise in facilitating communication between patients and providers. Known for strong problem-solving skills and meticulous attention to detail, ready to contribute to improved service delivery and patient outcomes.

Overview

8
8
years of professional experience

Work History

Health Advocate/Insurance Verifier

Optum
Cebu City
09.2025 - Current

Contacted applicants to verify and confirm application details, explained legal terms, and obtained valid authorizations. Facilitated communication between patients and providers to ensure accurate information exchange and streamline service delivery.

Customer Service Representative

Foundever
Cebu City
01.2025 - 06.2025

Handled customer inquiries via phone and chat, provided accurate information, and resolved technical issues to boost satisfaction. Maintained detailed records in the CRM system and collaborated with team members to streamline processes, improving overall response times.

OJT (1000 Hrs)

Waterfront Cebu City Hotel & Casino
Salinas Dr, Cebu City, 6000 Cebu
01.2023 - 06.2023

Assist guests at the hotel buffet by supporting daily breakfast service, taking and serving orders, setting up tables and buffet arrangements, and maintaining cleanliness of plates and utensils.

Cashier

TokyoJoe/Rai Rai Ken Company
SM Seaside City Cebu, Cebu South Coastal Rd
01.2021 - 04.2021

Supports the supervisor by assisting with guest orders and food distribution, helps in tallying total sales, and aids in receiving deliveries while verifying the accuracy of quantities received.

Service Crew Member/Kitchen Crew Member

Orange Brutus
Cebu City
10.2018 - 03.2019

Responsible for preparing daily food requisitions, maintaining cleanliness in the dining area, and working closely with the head chef and kitchen staff to ensure high standards in food preparation and presentation.

OJT (250 Hrs)

Pillows Hotel
Cebu City
02.2018 - 05.2018

Assist guests by carrying baggage, escorting them to rooms, fulfilling room service requests, changing linens, cleaning rooms, and helping with breakfast service.

Education

Bachelor of Science - Hospitality Management

University of Cebu Main Campus
Cebu City
06-2023

High School Diploma -

University of San Carlos South Campus
Cebu City
06-2018

Skills

  • Healthcare navigation
  • Research
  • Customer assistance
  • Inbound call management
  • Call center operations
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Active listening
  • Effective communication

Timeline

Health Advocate/Insurance Verifier

Optum
09.2025 - Current

Customer Service Representative

Foundever
01.2025 - 06.2025

OJT (1000 Hrs)

Waterfront Cebu City Hotel & Casino
01.2023 - 06.2023

Cashier

TokyoJoe/Rai Rai Ken Company
01.2021 - 04.2021

Service Crew Member/Kitchen Crew Member

Orange Brutus
10.2018 - 03.2019

OJT (250 Hrs)

Pillows Hotel
02.2018 - 05.2018

Bachelor of Science - Hospitality Management

University of Cebu Main Campus

High School Diploma -

University of San Carlos South Campus

Sports

Playing Sports such as Basketball and Badminton during my free time to keep myself active and fit.

Leonilo III Gayo