Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
Leonides Gratuito Mayo
Senior Pet Groomer/ Store In Charge
Kuwait City, Al Asimah
Summary
Passionate about finding a vibrant and teamwork-oriented work environment where I can leverage my skills to make significant contributions to the team's success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent Customer Service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Customer Support Specialist
Foundever/ Sitel
06.2025 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Senior Pet Groomer
Purple Pups Veterinary Clinic and Salon
10.2024 - 04.2025
- Educated visitors and staff on proper animal care and handling.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Increased productivity by ordering supplies, managing inventory levels, and ensuring proper storage of medications and vaccines.
- Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
Senior Pet Groomer
Let's Bubbles Grooming Shop & Van Kuwait
11.2022 - 03.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Reset procedure rooms between appointments and disinfected equipment.
- Trained animals in behavioral compliance or other special routines or commands.
Store In-Charge/ Sales & Senior Pet Groomer
PETCARE / PETMOON under Company Of Zoo Care Vet Clinic Kuwait
06.2020 - 11.2022
- Streamlined appointment scheduling processes by implementing an efficient booking system that accommodated multiple groomers simultaneously.
- Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
- Enhanced pet appearance through skilled fur styling and expert scissor techniques.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
- Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Monitored animals for behavioral problems and signs of health issues.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
Pet Groomer
4 Pawz Boutique & Spa Kuwait
03.2020 - 06.2020
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Stayed current on industry trends and techniques through continuing education courses, workshops, and trade shows.
- Achieved faster turnaround times without sacrificing quality using time management skills.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Promoted a positive image for the company by representing the business at community events and pet expos.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Store In- Charge / Customer Service/ Grooming Receptionist / Groomer
Petzone Petshop Kuwait
11.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Improved data privacy compliance with meticulous management of sensitive information.
Demi Chef De Partie
Laduree / FRENCH SPIRIT RESTAURANT AND COFFEE SHOP CO. W.L.L.
10.2018 - 10.2019
- Maintained a clean and sanitary work environment in compliance with health department standards.
- Enhanced kitchen efficiency by streamlining prep work and implementing proper mise en place techniques.
- Supported chef de partie in daily mise-en-place, assigned preparation projects and inventory activities.
- Consistently followed recipes accurately while also adding personal touches when appropriate to enhance flavor profiles.
- Assisted with menu development for seasonal offerings, focusing on local and sustainable ingredients.
- Enhanced customer satisfaction by accommodating dietary restrictions and allergies without compromising the quality of dishes.
- Assisted with development of new menu items, researching and workshopping recipes compatible with existing menu.
Demi Chef
Bateel Café International, Kuwait
07.2015 - 10.2018
- Adhered to food safety regulations and culinary best practices in preparation of ingredients and meals.
- Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
- Boosted kitchen morale and productivity through genuine respect for colleagues, open communication, and a commitment to ongoing personal and professional growth.
- Assisted in inventory management, ordering supplies and ingredients as needed to maintain adequate stock levels.
- Contributed to a positive work environment through effective communication and teamwork among kitchen staff.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with local health codes and regulations.
- Monitored stock levels of both ingredients and seasonings, notifying head chef of low levels to support prompt ordering.
- Continuously updated culinary knowledge through attending industry conferences, workshops, and training sessions.
- Ensured consistency in taste and presentation for all dishes, adhering strictly to established recipes and plating guidelines.
- Played an instrumental role in reducing overall kitchen costs by identifying areas for improvement and implementing cost-saving measures.
- Reduced food waste by implementing effective portion control and utilizing surplus ingredients in creative dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Evaluated food products to verify freshness and quality.
- Utilized culinary techniques to create visually appealing dishes.
Sales Senior Supervisor /Visual Merchandiser
NEXT Avenues AlShaya Co. W.L.L. Kuwait
06.2011 - 04.2016
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Mentored junior team members for accelerated professional growth and skill development.
- Maximized personal competency through continuous professional development.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Established and maintained filing systems, retrieved data using data recovery software and prepared management reports.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Fostered a culture of continuous learning, offering ample opportunities for skill enhancement and professional growth to team members.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Supervisor / Crew Staff
Shakeshack Avenues / AlShaya Co. W.L.L., Kuwait
06.2011 - 04.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Shift Manager
Burger King International Al Homaizi Company Kuwait
09.2006 - 03.2011
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Store Manager/ Crew Leader / Service Crew
KUDU Restaurant KUDU Company KSA
11.2003 - 11.2006
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Bachelor of Science - Office Management, Business Management
International Institute Of Information Technology
Caloocan City, Metro Manila, Philippines 04.2001 -
Bachelor Of Science - Nursing
Our Lady Of Fatima University
Lagro, Metro Manila03-2001
Secondary -
Bagong Silangan High School
04-1998
Grade School -
Old Balara Elementary School
04-1994
Skills
Communication
Achievement
- KUDU Company Kingdom Of Saudi Arabia
- Crew Of The Month Dec 2011
- Team Member Of The Year Jan. 2004
- Best In Production
- Best Make Table
- Promoted as Supervisor De. 2004 TRAINING & SEMINAR
- Customer Service Workshop
- Equipment Training Workshop
- Basic Management Training
- BURGER KING INT'L. KUWAIT
- Basic Food Hygiene
- QSC Workshop
- Product Ordering
- Waste & Variance Rectification
- Effective Labour Management System (Scheduling)
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Recipient of individual and departmental awards for providing stellar client service.
- Endorsements in software development and mobile applications.
- Resolved product issue through consumer testing.
Additional Information
In addition to my core qualifications, I bring a diverse range of skills and experiences that enrich my contributions to any role. I am fluent in [languages you speak], which allows me to communicate effectively in multicultural environments. Outside of work, I engage in [relevant hobbies or personal projects], such as [briefly describe hobbies or projects], which have helped me develop [skills or qualities relevant to the job, e.g., creativity, problem-solving, teamwork]. These experiences demonstrate my commitment to continuous learning and my ability to bring unique perspectives and dedication beyond standard job requirements.
Software
carpentry, automotive, IT repair and troubleshoot
n my spare time, I take on side jobs such as carpentry, including building lofts and room partitions. In the automotive field, I purchase scrap motorcycles, customize and rebuild them, then sell them at a higher price. In IT, I build custom PCs for gaming, repair phones, upgrade computers and laptops, and handle troubleshooting.
Timeline
Customer Support Specialist
Foundever/ Sitel
06.2025 - Current
Senior Pet Groomer
Purple Pups Veterinary Clinic and Salon
10.2024 - 04.2025
Senior Pet Groomer
Let's Bubbles Grooming Shop & Van Kuwait
11.2022 - 03.2024
Store In-Charge/ Sales & Senior Pet Groomer
PETCARE / PETMOON under Company Of Zoo Care Vet Clinic Kuwait
06.2020 - 11.2022
Pet Groomer
4 Pawz Boutique & Spa Kuwait
03.2020 - 06.2020
Store In- Charge / Customer Service/ Grooming Receptionist / Groomer
Petzone Petshop Kuwait
11.2019 - 02.2020
Demi Chef De Partie
Laduree / FRENCH SPIRIT RESTAURANT AND COFFEE SHOP CO. W.L.L.
10.2018 - 10.2019
Demi Chef
Bateel Café International, Kuwait
07.2015 - 10.2018
Sales Senior Supervisor /Visual Merchandiser
NEXT Avenues AlShaya Co. W.L.L. Kuwait
06.2011 - 04.2016
Supervisor / Crew Staff
Shakeshack Avenues / AlShaya Co. W.L.L., Kuwait
06.2011 - 04.2016
Shift Manager
Burger King International Al Homaizi Company Kuwait
09.2006 - 03.2011
Store Manager/ Crew Leader / Service Crew
KUDU Restaurant KUDU Company KSA
11.2003 - 11.2006
Bachelor of Science - Office Management, Business Management
International Institute Of Information Technology
04.2001 -
Bachelor Of Science - Nursing
Our Lady Of Fatima University
Secondary -
Bagong Silangan High School
Grade School -
Old Balara Elementary School