Summary
Work History
Education
Skills
Hobby
Timeline
Generic

Leonardo Patongan

Summary

Adept at enhancing customer satisfaction and managing financial records, I leveraged my Quickbooks expertise and exceptional complaint handling skills at Upwork.com to streamline accounting processes and boost efficiency. My collaborative approach and ability to multitask have consistently driven accuracy and productivity, achieving a significant improvement in client relations and financial reporting.

Experienced with handling high volumes of customer inquiries via email. Utilizes strong communication skills to provide clear and concise responses. Track record of resolving issues efficiently and maintaining customer satisfaction.

Work History

Bookkeeping Assistant

Upwork.com
United States
08.2024 - 12.2024
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained inventory of office supplies and placed orders.
  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Processed employee and contractor expense reimbursements quickly.
  • Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
  • Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
  • Corrected discrepancies in financial records for balanced books.
  • Handled day-to-day accounting processes to drive financial accuracy.

Email Support Representative

Upworks Work From Home
United States (Remote)
07.2024 - 12.2024
  • Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
  • Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
  • Provided exceptional service under tight deadlines during peak periods, maintaining composure while managing a high workload efficiently.
  • Built trusting relationships with clients through open and honest communication.
  • Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
  • Kept accurate records of customer support interactions using defined methods and tools.
  • Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.

Education

High School Diploma -

Alternative Learning System
Tarlac City, Province Of Tarlac, Philippines
11-2018

Skills

  • Customer relations
  • Quickbooks
  • Complaint handling
  • Organization
  • Follow-up skills
  • Typing speed
  • Email etiquette
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities

Hobby

Billiards - I really enjoy playing billiards, especially when I'm with friends. It's not just about the game itself but the opportunity to socialize and bond with others. I love helping my friends improve their skills, especially when it comes to perfecting their aiming technique. It's rewarding to see them succeed in overcoming challenges, and it makes the experience even more fun and meaningful. Billiards, for me, is a mix of strategy, skill, and social interaction, and it's a great way to relax and challenge myself.

Timeline

Bookkeeping Assistant

Upwork.com
08.2024 - 12.2024

Email Support Representative

Upworks Work From Home
07.2024 - 12.2024

High School Diploma -

Alternative Learning System
Leonardo Patongan