Summary
Overview
Work History
Education
Skills
Certification
Training
PERSONAL BACKGROUND
Timeline
Hi, I’m

LEONARDO MARTIN CRUZ DE JESUS R.N.

Marikina City
LEONARDO MARTIN CRUZ DE JESUS R.N.

Summary

To be part of an organization where I can use my skills, strengths and proficiencies, gain experience, apply learning I gained from my years of education and acquire broader knowledge in the career I chose to pursue.

Developed extensive communication and critical thinking skills in fast-paced healthcare environment. Skilled in patient care, teamwork, and maintaining patient confidentiality, with focus on delivering high-quality service. Looking to transition into new role where these transferrable skills can make significant impact.

Overview

14
years of professional experience
1
Certification

Work History

NDJ Enterprise

Corporate Secretary
01.2021 - Current

Job overview

  • Streamlined communication between executive management and the board, ensuring timely delivery of key information.
  • Established strong working relationships with internal departments to facilitate smooth operations within the organization.

Qvivid Printing Services

Accounts executive
01.2016 - 01.2021

Job overview

  • Recieves customer’s order
  • Over see production
  • Handles Delivery and Collection

HINDUJA GLOBAL SOLUTION (HGS)

Customer Service Representative
01.2014 - 01.2016

Job overview

  • Updates client’s health insurance
  • Calls other insurance to verify customers current insurance
  • Check clients insurance status

Acquire Asia Pacific

Customer Service Representative - Provisioning Specialist
03.2013 - 06.2014

Job overview

  • Helps customer understand their bill
  • Assist them in making payment extension or arrangement
  • Adds and remove features for their services
  • Activates sim card for the customer
  • Follow up unfinished issues by calling them back
  • Escalating them to proper department if needed
  • Informs the customer the status of their services
  • Follows up the service if delayed
  • Helps customer understand the process going on while waiting for their services to be activated
  • Communicates to our suppliers with issues regarding their services
  • Assist customers in relocating their services
  • Records development accordingly
  • Escalates or transfer customers to proper department

NCO Marikina

CSR/TSR
01.2011 - 01.2012

Job overview

  • Handles customer inquiries with regards to their bills
  • Assist customers having issues with their mobile handsets
  • Escalates issues to the specific department
  • Assist customers to purchase top up cards
  • Submits ticket to follow up unresolved issues

Education

Arellano University
Legarda, Manila

Bachelor of Science from Nursing
01.2010

University Overview

Marist School
Marikina Heights, Marikina City, Philippines

High School Diploma
01.2005

University Overview

Loyalty Award

Marist School
Marikina Heights, Marikina City, Philippines

Grade School Diploma
01.2001

University Overview

Skills

  • Legal compliance
  • Document processing
  • Multitasking and time management
  • Fast learner
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Cleaning and sanitizing
  • Reliability
  • Adaptability and flexibility
  • Effective communication

Certification

  • June2023 NURSING Board Exam Passer
  • DECEMBER2024 BLS & ACLS Trained
  • OHNAP BOSH Trained


Training

Training
  • July2011 CHEMICAL SAFETY AND AWARENESS TRAINING Imperial palace hotel Timog ave. Quezon city
  • December2024 BLS&ACLS Training iNurse Center for Excellence, Park Place Centre Building, Unit212 Marikina -Infanta Hwy, NCR, Antipolo,1870 Rizal. 09175562005
  • December2024 Occupational Health Nurses Association of the Philippines (OHNAP) BOSH Training

PERSONAL BACKGROUND

PERSONAL BACKGROUND
Born on May22,1988 in Manila, Philippines. Fluent in both English and Filipino language. Proficient in Microsoft Office applications. Has a dept knowledge of the use of internet. Competent, assertive, open-minded, goal and quality oriented, motivated and always willing to learn new things

Timeline

Corporate Secretary
NDJ Enterprise
01.2021 - Current
Accounts executive
Qvivid Printing Services
01.2016 - 01.2021
Customer Service Representative
HINDUJA GLOBAL SOLUTION (HGS)
01.2014 - 01.2016
Customer Service Representative - Provisioning Specialist
Acquire Asia Pacific
03.2013 - 06.2014
CSR/TSR
NCO Marikina
01.2011 - 01.2012
Arellano University
Bachelor of Science from Nursing
Marist School
High School Diploma
Marist School
Grade School Diploma
LEONARDO MARTIN CRUZ DE JESUS R.N.