Leonard Allan Morales

• Checks all unread emails for resolution.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Attends and interacts in daily or weekly meetings with Australian teammates.

Accounting Department: (3 ½ years)

• Prepares monthly GSIS Remittance

reports.

• Arranges Liquidation reports for

Accountable officers.

• Records journal entries and prepares

subsidiary ledgers.

• Drafted common document templates to reduce time spent creating documents from scratch by using MS Excel.

Billing Section: (1 year)

• Prepares accurate billing statements for Charity and Pay/Private patients.
• Arranges the Statement of Account for patients going home or being transferred to other hospitals.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Collections: (1 year)

• Provides the amount to be paid on the official receipt for services rendered.
• Prepares the Summary of financial reports, daily.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

LG Electronics

• Responsible for managing, maintaining, repairing software and hardware components: diagnose and repair faults to issues, and install needed software.
• Resolved complex technical problems through effective troubleshooting.
• Researched and identified solutions to technical problems.
• Boosted team morale and efficiency, organizing regular training sessions on latest tech trends.

Jetstar Airlines

• Explains product specifications, operations, and maintenance.
• Interact with internal teams and offices inside and outside the Philippines.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

HP Laptops

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Research for technical solutions using all available resources.
• Provides extensive technical knowledge for customer ease and satisfaction.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

• Stands as the front liner of the business, providing great service.
• Helps meet sales targets, making sure the shelves are stocked with things customers want or need.
• Ensures that food safety and hygiene are being always implemented.
• Greeted customers and helped with product questions, selections, and purchases.

(With Professional UK Driving License)

• Attends to guests' needs especially with their tour around the city center.
• Ensures the tidiness and cleanliness of the front drive, business center and the lobby.
• Drives and parks the cars of guests, and assist them with their luggage.

Room Service Host

• Receives guests' orders and delivers the food to their respective rooms.
• Collects the food trays from certain rooms after the guest checks-out.
• Counts the weekly inventory for wines and other beverages and brings to VIP.

Mini Bar Host

• Checks for stocks that went out of the Mini Bars and refills in every room.
• Cleans the Mini Bars in rooms, the Mini Bar trolley, and the Mini Bar office.

• Tracking inventory, keeping accurate records, packaging, and weighing items.
• Prepared delivery documentation for record-keeping.
• Contributed to a positive work environment by fostering teamwork and open communication among colleagues and supervisors.

• Processing of Cashiers checks, Manager's checks, Gift checks, and Demand Drafts.
• Prepares daily and month-end reports for documentary stamps metered, checked, and approved - for submission to the B.I.R.
• Facilitated timely resolution of customer inquiries or complaints related to new account applications or requirements.
• Verified customer identity and reviewed documentation for accuracy.

• Provided excellent service as an Accounting staff for daily journal entries.
• Provided accurate invoices for suppliers.
• Assisted in preparation of financial statements, contributing to a clear understanding of financial position.
• Supported accounts payable and receivable processes by maintaining organized documentation.
• Ensures that all Accounting standards are met and have been implemented.
• Submits all Liquidation Reports for Salesmen and Officers' Cash Advances.